Vice-President, Operations and Oversight, Product and Payments

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

The Vice-President (VP), Operations and Oversight within the Day-to-Day Banking and Savings and Investing Advice Banking Product Teams is accountable for supporting implementation of business control processes and proactive risk/deficiency management, oversight of vendor management, and overall operational excellence   The role supports value realization, sustainment, and ongoing effectiveness of the business and strategic organizational initiatives by adopting effective change management and project management practices and processes.

As an organizational leader, this role champions:

CIBC employee experience principles:

• Always professional… so our team members can excel and be their best professional self.

• Radically simple… so our team members can focus on what they need to do and make an impact.

• Genuinely caring… so our team members can feel valued for who they are and what they contribute.

CIBC leadership capabilities:

• Envisions the future…to innovate purposefully to create new value and harness new capabilities in order to meet the evolving needs of our diverse stakeholders.

• Inspires hearts and minds…to build an inclusive culture where we make bold choices, collaborate, and empower others to take chances and do what’s right for our stakeholders.

• Drives action and impact, together…to align with urgency around what matters, making decisions with speed and always making a real difference.

What You’ll be Doing

Operational Controls

• Establish a strategy and framework for ongoing identification of operational control requirements and oversight of adherence to controls.

• Working with Business Controls, provide support to the various control processes such as internal audits, development of deficiency mitigation solutions and incident management.

• Provide operational compliance advice including proactive risk/control deficiency management and ongoing review of process/procedures.

• Manage and provide oversight of all business controls in partnership with the Chief Administrative Office (CAO) to meet regulatory obligations.

• Continuously improve the efficiency and effectiveness of the operational compliance environment and key processes. Provide end to end data stewardship.

• Identify and assess the results of control testing/failures to determine the nature, extent and impact to operational compliance.

• Ensure enterprise approach to remediations and regulatory programs are consistent and without overlap for Day-to-Day Banking and Savings, Investing and Advice.

Vendor Management

• Lead the Day-to-Day Banking and Savings, Investing and Advice Vendor Management function including managing risk, costs and vendor relationships that support the Day-to-Day Banking and Savings, Investing, and Advice Product portfolio (credit and deposits).

• Partner with Corporate Services on the procurement of new goods and services in support of the Product Portfolio.

• Ensure that team members adhere to the Procurement Policy, the Third Party Risk Management (TPRM) Policy and the Procurement Methodology when interacting with suppliers for the purpose of purchasing good or services on behalf of CIBC.

• Throughout project planning and execution, ensure oversight and alignment to Personal and Business Banking and CIBC strategy, identifying internal and external factors that may impact project delivery.

Operational Excellence

• Lead the execution and implementation of the Day-to-Day and Savings, Investing and Advice Banking business plans, standards, initiatives and established activities ensuring effective operational execution.

• In collaboration with Technology, oversee business and technology architecture for Day- to-Day Banking and Savings, Investing, and Advice.

• Investigate root cause, identify gaps and provide recommendation to address high priority issues and opportunities.

• Identify opportunities to remove or streamline activities from the frontline or Contact Centres.

• In collaboration with Fusion, manage the Day-to-Day Banking and Savings, Investing, and Advice response to incident management from developing contingency process and procedures, coordinating the response nationally, partnering with Business Stakeholders.

• In collaboration with Technology provide production support for credit and debit platforms.

• Ensure consistency and streamlined processes and communication are achieved and ensure alignment to the overall Personal & Business Banking Strategy.

• Thorough observation, analysis and interpretation, provide guidance to the Day-to-Day Banking and Savings, Investing and Advice leadership team in understanding and identifying operational performance.

• Promote an environment where innovative solutions are employed to ensure efficient, timely problem resolutions, which meet business needs and regulatory requirements and champion Artificial Intelligence (AI) throughout the Day-to-Day and Savings, Investing and Advice businesses.

• Collaborate with various risk partners and frontline experts to proactively identify near term and longer-term opportunities to improve compliance to regulatory requirements.

• Partner with the product management teams to create opportunities to develop enhancements and modernization initiatives that simplify and automate processes for frontline, and report to senior business leadership on progress and Key Performance Indicators (KPIs).

What We’re Looking For

• Ability to significantly contribute to and implement an integrated and interdependent customer and employee experience.  Strong business acumen and analytics skills.

• Strong communication and influencing skills sufficient to compel diverse groups to align to common goals that involve matters of high strategic importance.

• Highly developed leadership and exceptional people management skills.

• Proven ability to effectively manage the implementation of organizational change.

• Results oriented with an ability to deliver to ambitious timelines and activities.

• Knowledge of financial services, issues and operational controls.

• Ability to make decisions and execute to expectations within time frames provided.

• Strong relationship-building and negotiating skills.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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