.png){kind=logo}
The Vice President of National & Special Accounts is responsible for overseeing the strategic direction and day-to-day operations of the National Accounts team through an enterprise lens. This role's primary objective is to ensure exceptional client engagement through strategic consultation, account retention, and profitable business growth. This job leads a team of account management leaders, fosters a client-centric and trusting culture, and collaborates with cross-functional teams to deliver comprehensive solutions tailored to our clients' needs. This individual possesses strong leadership abilities, has experience driving transformation, and a passion for driving exceptional client experiences through strategic consultation.
Responsibilities
- Develops and executes the strategic vision for the National and Special Accounts team, aligned with Delta Dental’s overall goals and objectives.
- Provides inspirational and transformational leadership to account management leaders, fostering a high performance, trusting culture and modeling coaching best practices.
- Monitors key performance indicators (KPIs) and works through Account Management leadership team to implement initiatives to improve operational efficiency, enhance the client experience, and refine strategic/performance consulting behaviors.
- Cultivates key internal relationships and fosters collaboration with underwriting and actuarial, claims and customer service, new sales, marketing, and professional relations to ensure seamless service delivery.
- Stays abreast of industry trends, market conditions, and competitive intelligence to identify potential business opportunities.
- Where necessary, builds and maintains strong relationships with senior leadership at key clients, modeling performance consulting and strategic advisor skillsets.
- Forecasts business needs and implements effective succession planning strategies to identify and develop high potential team members within Account Services, ensuring a strong pipeline of future leaders and talent.
- Collaborates with new sales and marketing teams to develop strategies that maximize revenue generation and market penetration, in alignment with Delta Dental's overall goals and objectives.
- Through account management leadership team, oversees the account management process, ensuring timely renewal reviews, develops growth opportunities within existing business and facilitates delivery of other client deliverables.
- Ensures compliance with relevant industry regulations, internal policies, and best practices.
- Boasts over 16 years of professional experience, complemented by a bachelor’s degree and more than 10 years of experience in supervisory roles.
- Possesses at least 8-10 years of relevant account management experience, with a consistent record of success. Employee benefits account management experience is preferred.
- Adept at forging effective relationships with both internal and external parties and is comfortable liaising with leaders at all hierarchical levels.
- Demonstrated ability to create a high-trust environment with leadership, reports, peers and key stakeholders.
- Promotes a professional culture anchored in service excellence, trust, collaboration, and accountability.
- Utilizes a proactive approach to multitasking and navigating challenging situations.
- Is a self-driven individual with a strong sense of direction and integrity.
- Exhibits exceptional professionalism, with excellent written, verbal, and presentation skills.
- Has strong analytical abilities, with an understanding of core underwriting concepts, budgets, and P&L.
- Has demonstrated the ability to make tough, strategic decisions and effectively execute them.
- Exhibits strong leadership abilities with the capability to evaluate, coach, inspire, and lead other leaders.
- Has the ability and willingness to travel extensively, as needed.
- Is proficient in leveraging technology solutions and CRM systems.
- Obtain and maintain a General Insurance Life and Disability Insurance License.
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 27. $190,284 - $338,249
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Delta Dental Insurance Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delta Dental Insurance Company and has not been reviewed or approved by Delta Dental Insurance Company.
-
Retirement Support — Retirement support is positioned as a standout element, including a sizable automatic 401(k) contribution plus additional matching. This boosts overall total-rewards value even when base pay is viewed as only mid-market in some areas.
-
Affordable Benefits — Core coverage is framed as unusually low-cost to employees, including fully employer-paid dental and vision and low employee contribution medical options. This creates meaningful take-home value beyond cash compensation.
-
Leave & Time Off Breadth — Time-off offerings are described as generous, including broad PTO/holidays and additional paid leave features such as parental leave. These policies increase perceived rewards and help balance workload demands.
Delta Dental Insurance Company Insights
Similar Jobs
What We Do
At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building programs that offer opportunities for advancement, create meaningful connections, and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania, and Delta Dental Insurance Company are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country. Together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering over 31 million enrollees. Headquartered in San Francisco, we are members of the Delta Dental Plans Association, a network of companies that provides dental coverage to 80 million people. Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
