Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job DescriptionRole Purpose
The Vice President, Lean Operations & AI Transformation will build and lead the operating system that fuels revenue growth: a disciplined Lean management approach to eliminate waste and variability, fused with AI and intelligent automation deployed as a genuine force multiplier. This is not an automation-for-its-own-sake mandate. The objective is capacity creation — freeing people from repetitive, low-judgment work so they can be redeployed to the higher-value, relationship-driven, and decision-intensive work that actually differentiates the business. Every initiative should answer the same question: does this create capacity we can reinvest in growth?
The role will launch inside Operations — standing up the team, the methodology, and an early portfolio of wins — and is explicitly designed to scale outward. As credibility and results accumulate, this leader will take on a matrixed leadership posture across Sales, Client Services, Finance, Compliance, and other Auto functions, serving as the enterprise's go-to authority for how Lean and AI are applied across the business.
Key Skills & Experience
- Ten (10+) years leading operations, process excellence, or business transformation, including direct experience designing and running Lean/continuous-improvement programs at scale.
- Demonstrated success integrating AI and intelligent automation (RPA, IDP, conversational AI, agentic AI, generative AI) into operational workflows, with measurable capacity and financial outcomes.
- Experience operating in a high-growth or scaling business, with a track record of building operating leverage — enabling revenue growth without proportional cost or headcount growth.
- Proven matrixed leadership: the ability to earn credibility and drive change across functions without formal authority, building coalitions and consensus in a matrixed organization.
- Track record building and leading a lean, high-performing team, plus experience scaling capability through citizen development and centers of excellence.
- Strong change management orientation — comfortable designing workforce transition plans, reskilling paths, and communication strategies alongside technical deployments.
- Executive-level communication skills, with the ability to translate between Lean methodology, technical AI/automation concepts, and business/financial outcomes for varied audiences.
- Financial and analytical fluency — able to build the business case for initiatives and credibly own ROI reporting to senior leadership.
Education & Qualifications
- Bachelor's degree in Business, Engineering, Operations Management, Computer Science, or a related field required.
- MBA or advanced degree in a related field strongly preferred.
- Lean Six Sigma Black Belt (or equivalent Lean/continuous-improvement certification) strongly preferred; Master Black Belt a plus.
- Formal training or certification in AI, automation platforms (e.g., UiPath, Automation Anywhere, Azure AI, AWS AI/ML), or data science is a plus.
Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address.
Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.
- Asociacion Solidarista
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our Careers Site.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote
This is a remote position.
Skills Required
- 10+ years leading operations, process excellence, or business transformation with experience designing and running Lean programs at scale
- Proven experience integrating AI and intelligent automation (RPA, IDP, conversational AI, agentic AI, generative AI) into operational workflows with measurable capacity and financial outcomes
- Experience operating in a high-growth or scaling business and building operating leverage
- Proven matrixed leadership driving change across functions without formal authority
- Track record building and leading a lean, high-performing team and scaling capability via citizen development or centers of excellence
- Strong change management orientation; experience designing workforce transition plans and reskilling paths
- Executive-level communication skills translating Lean, AI/automation, and financial outcomes for varied audiences
- Financial and analytical fluency; ability to build business cases and own ROI reporting to senior leadership
- Bachelor's degree in Business, Engineering, Operations Management, Computer Science, or related field
- MBA or advanced degree
- Lean Six Sigma Black Belt (or equivalent Lean/continuous-improvement certification); Master Black Belt a plus
- Formal training or certification in AI or automation platforms (e.g., UiPath, Automation Anywhere, Azure AI, AWS AI/ML) or data science
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
