Vice President of IT Operations

What is a day in the life of a VP of IT Operations?

• Own the end-to-end IT operations strategy, encompassing service desk, systems engineering, network administration, and global facilities technology teams.

• Drive aggressive IT cost management and budget optimization through expert vendor negotiations and contract lifecycle management.

• Direct high-impact facilities technology initiatives, including physical security systems, AV/collaboration infrastructure, and corporate office build-outs.

• Partner closely with cybersecurity leadership to enforce identity management, compliance, and incident response planning across the enterprise.

• Collaborate with executive leadership in HR, Finance, and Operations to align all technology initiatives with core business objectives.

• Oversee the global IT procurement and asset lifecycle management programs to ensure hardware efficiency at scale.

What will I need to thrive in this role?

• 10+ years of progressive IT leadership experience, featuring a "Data Fanatic" approach to managing IT budgets and identifying financial waste.

• A proven track record of managing multi-tiered, global IT teams including service desk and network engineering functions.

• Exceptional expertise in vendor management and contract optimization for core SaaS platforms, ITSM tools, and network infrastructure.

• Direct experience overseeing facilities technology, such as access control and physical security systems, during rapid company scaling.

• A "Team of Doers" mentality with a history of building clear career paths and retaining top-tier engineering talent.

• Strong background in enterprise platform administration and the ability to partner effectively on cybersecurity compliance.

What does high performance look like?

• Project Completion & Execution: Delivering measurable cost savings and ROI through strategic vendor consolidation and operational optimization.

• Project Completion & Execution: Achieving consistently high SLA attainment and user satisfaction scores for all internal infrastructure and service desk operations.

• Team Impact: Proactively identifying and eliminating redundant tools or underperforming vendor contracts to streamline the technology stack.

What is my potential for career growth?

• Opportunities for advanced executive leadership roles within Pattern’s global technology organization.

• Access to continuous learning initiatives and funding for professional certifications to stay at the cutting edge of IT.

• Networking opportunities within a global network of ecommerce and technology experts.

• Direct mentorship from the CTO and visibility with the broader executive leadership team.

What does success look like in the first 30, 60, 90 days?

 

• 30 Days: Complete a full audit of the current IT budget, vendor contracts, and service desk performance metrics while building relationships with key stakeholders.

• 60 Days: Identify and present a plan for immediate "quick win" cost savings and infrastructure optimizations; establish baseline SLAs for the global help desk.
• 90 Days: Execute the first phase of global infrastructure or facilities technology upgrades and launch a formal career development framework for the IT team. 
 

What is the team like?

This role reports directly to the CTO. You will be joining a growing team of professionals. In this role, you will collaborate closely with Cybersecurity leadership as well as other departments including Operations, HR, Finance, and executive leadership.

Sounds great! What’s the company culture?

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Phone Interview

• Video Interview

• Panel Interview

• Reference Checks

• Executive Review
• Offer

How can I stand out as an applicant?

• Strong Nice-to-Haves: Experience with Mobile Device Management (MDM) at scale, leading major office relocations or infrastructure build-outs, and deep expertise with enterprise communication/ITSM platforms.

• Interview Tip: Be prepared to talk about professional accomplishments with specific dollar figures to quantify your financial impact on past organizations.

• Interview Tip: Share specific examples of how you have scaled IT operations and help desk functions during periods of hyper-growth.
• Interview Tip: Come ready to discuss your philosophy on "talent retention"—how exactly have you built and kept high-performing teams in the past?