Verra Mobility is seeking a strategic and hands-on VP of IT Operations to lead the enterprise infrastructure, end-user computing, systems, database, and service desk functions that keep the business running. This leader is accountable for the reliability, performance, scalability, and cost-effectiveness of Verra Mobility's global IT operations. The VP will build and lead high-performing teams, mature operational processes, and ensure IT services consistently meet the needs of a fast-growing, technology-driven organization.
Key ResponsibilitiesInfrastructure & Systems
- Own the strategy, design, and operation of enterprise infrastructure including data centers, cloud environments, networks, servers, storage, and virtualization.
- Ensure high availability, capacity planning, disaster recovery, and business continuity for all core systems.
- Drive cloud adoption, migration, and optimization initiatives to improve scalability and manage cost.
- Establish and maintain infrastructure standards, monitoring, and automation to reduce manual effort and downtime.
Database Operations
- Oversee database administration, performance tuning, backup/recovery, and lifecycle management across platforms.
- Ensure database availability, integrity, and scalability to support enterprise applications and analytics needs.
- Partner with application and data teams to align database architecture with business requirements.
End-User Computing (Hardware & Software)
- Manage the full lifecycle of user hardware and software, including procurement, provisioning, deployment, patching, and asset management.
- Standardize end-user technology and software licensing to improve consistency, compliance, and cost control.
- Deliver a modern, productive, and reliable technology experience for all employees.
Service Desk & IT Support
- Lead the IT service desk and support operations, ensuring timely, high-quality resolution of incidents and requests.
- Define and manage SLAs, KPIs, and continuous improvement for support performance and user satisfaction.
- Implement ITSM best practices (incident, problem, change, and request management) and appropriate tooling.
Leadership & Strategy
- Build, mentor, and lead a high-performing IT operations organization, including managers and technical staff.
- Develop and manage the IT operations budget, vendor relationships, and contracts to optimize value and spend.
- Establish operational metrics and reporting to communicate performance, risk, and progress to executive leadership.
- Partner cross-functionally with application, security, privacy, and business teams to support enterprise initiatives.
- Drive process maturity, automation, and continuous improvement across all IT operations functions.
Required
- 12+ years of progressive IT experience, with 5+ years in senior IT operations leadership.
- Proven track record leading enterprise infrastructure, systems, database, end-user computing, and service desk functions.
- Deep expertise in cloud (AWS, Azure, and/or GCP), networking, virtualization, and enterprise systems.
- Strong experience with ITSM frameworks (e.g., ITIL) and IT operations tooling.
- Demonstrated ability to build teams, manage budgets, and lead vendor relationships at scale.
- Excellent communication skills with the ability to influence at the executive level.
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
Preferred
- Experience in a high-growth, multi-site, or global organization.
- Master's degree or MBA.
- Relevant certifications (ITIL, PMP, cloud architect certifications, etc.).
- Experience supporting a technology- or transportation-focused business.
- Operational excellence and reliability mindset
- Strategic planning paired with execution
- Financial and vendor management acumen
- Team leadership and talent development
- Cross-functional collaboration and communication
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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Skills Required
- 12+ years of progressive IT experience, with 5+ years in senior IT operations leadership
- Proven track record leading enterprise infrastructure, systems, database, end-user computing, and service desk functions
- Deep expertise in cloud (AWS, Azure, and/or GCP), networking, virtualization, and enterprise systems
- Strong experience with ITSM frameworks (e.g., ITIL) and IT operations tooling
- Experience overseeing database administration, performance tuning, backup/recovery, and lifecycle management
- Experience with capacity planning, disaster recovery, business continuity, and high availability
- Experience managing end-user hardware/software lifecycle, procurement, provisioning, patching, and asset management
- Experience leading IT service desk and support operations, defining SLAs and KPIs
- Demonstrated ability to build teams, manage budgets, and lead vendor relationships at scale
- Excellent communication skills with the ability to influence at the executive level
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
- Experience in a high-growth, multi-site, or global organization
- Master's degree or MBA
- Relevant certifications (ITIL, PMP, cloud architect certifications, etc.)
- Experience supporting a technology- or transportation-focused business
Verra Mobility Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verra Mobility and has not been reviewed or approved by Verra Mobility.
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Retirement Support — Retirement benefits are considered strong, with a 401(k) match that vests immediately and automatic enrollment for new hires. This component stands out alongside financial tools like HSA/FSA options.
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Parental & Family Support — Paid parental leave at full pay and additional family-forming support are highlighted as part of the package. These programs contribute to a perception of comprehensive family support.
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Flexible Benefits — The package offers multiple medical plan options with HSA contributions and a wide array of ancillary programs such as EAP, mental health resources, identity protection, and tuition aid. Breadth and choice are positioned as relative strengths in some teams.
Verra Mobility Insights
What We Do
Verra Mobility focuses on making life safer, easier and more connected for our customers and the communities we serve. As a global leader in smart transportation, we work alongside our customers and behind the scenes to relentlessly develop customized technology solutions to solve complex transportation challenges. We seamlessly connect people, technology and data across the smart mobility ecosystem.
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