Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Role Description
Oversee the delivery of service offerings to ensure high-quality customer experiences and satisfaction.
Develop and implement service strategies to drive business growth and improve service efficiency.
Manage budgets, resources, and logistics to optimize service delivery.
Lead service improvement initiatives to enhance service quality and reduce costs.
Ensure compliance with industry regulations and company policies in service operations.
Collaborate with other departments to align service offerings with business objectives.
Develop, update and monitor key performance indicators (KPIs) to assess service effectiveness.
Foster a culture of continuous improvement and service excellence within the team while mentoring and developing culture carrying leaders.
Represent the services function at executive meetings, providing insights and updates.
Build and maintain strong relationships with clients, partners, and stakeholders.
Behaviors and Competencies
Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.
Customer Service: Can lead strategic customer service initiatives, inspire others to prioritize customer service, and foster a culture of continuous customer service improvement.
Continuous Improvement: Can lead others in identifying and implementing major improvements and proactively drive continuous improvement across the organization.
Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.
Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.
Decision-Making: Can lead organizational decision-making, mentor others in developing decision-making skills, and create frameworks that enhance the decision-making capabilities of the team.
Change Management: Can lead and model exceptional change management at all levels of the organization, can develop and implement change management strategies, and can coach others to improve their change management skills.
Relationship Building: Can lead strategic collaborations, inspire others to build relationships, and foster a culture of teamwork and mutual respect.
Team Development: Can inspire a culture of teamwork across the organization, fostering cooperation, communication, and mutual respect among all staff members.
Skill Level Requirements
The ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process. - Expert
Ability to oversee and direct technology service projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Expert
Ability to cultivate and maintain effective relationships with business partners, ensuring collaborative success and strategic alignment. - Expert
Comprehension of the inner workings of a company, including its market positioning, competitive dynamics, and operational processes. - Expert
The ability to effectively manage and evaluate the performance of oneself, individuals, and teams to achieve organizational goals. - Expert
The ability to strategically develop, retain, and optimize employee skills and leadership potential within an organization, ensuring a high-performing workforce aligned with business goals. - Expert
Other Requirements
Completed Bachelor's Degree in a related field, or relevant work experience required
Completed Master’s Degree in a related field, or relevant work experience preferred
10+ years of experience with technology services
10+ years of experience in a management position required
Ability to travel to SHI, Partner, and Customer Events
Ability to travel 25%
The estimated annual pay range for this position is $300,000 - $450,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
