For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
Key Responsibilities:
1. IT Strategy & Leadership
- Strategic Alignment: Develop a comprehensive IT strategy and roadmap that directly supports and enables TheKey's overarching business goals and strategic priorities.
- Innovation and Efficiency: Proactively identify and champion innovative technology solutions that enhance operational efficiency, improve service delivery, and drive business growth.
- Executive Partnership: Collaborate closely with executive leadership to provide strategic guidance on technology investments, emerging trends, and potential disruptions.
- Financial Stewardship: Develop and manage the IT budget, ensuring fiscal responsibility and alignment with strategic objectives.
2. Information Security & Risk Management
- Cybersecurity: Implement and maintain robust cybersecurity measures to protect TheKey's digital assets, including sensitive client, caregiver, and business data, from unauthorized access, data breaches, and cyberattacks.
- Data Privacy: Ensure compliance with all applicable data privacy regulations and industry best practices to safeguard the confidentiality and integrity of personal information.
- Risk Management: Conduct regular risk assessments to identify and mitigate potential threats to TheKey's information systems and data.
- Compliance: Develop and implement a comprehensive compliance program to meet all regulatory requirements and industry standards related to information security and data privacy.
3. Systems & Infrastructure
- Core Systems Optimization: Continuously assess and optimize the performance, reliability, and scalability of TheKey's core systems, including scheduling, billing, electronic medical records (EMR), human resource information systems (HRIS), customer relationship management (CRM), and communication platforms.
- Infrastructure Management: Oversee the management and maintenance of TheKey's IT infrastructure, including hardware, software, networks, and data centers, to ensure high availability, performance, and security.
- Cloud Computing: Evaluate and implement cloud computing solutions to enhance agility, scalability, and cost-effectiveness.
- Disaster Recovery: Develop and maintain a robust disaster recovery plan to ensure business continuity in the event of a system outage or data loss.
4. Enterprise Integrations & Agile Delivery
- Integration Strategy: Develop and implement a comprehensive integration strategy to connect disparate systems and data sources across TheKey's enterprise, enabling seamless data flow and operational efficiency.
- Vendor Management: Manage relationships with key technology vendors, negotiating contracts, overseeing service delivery, and ensuring performance standards are met.
- Agile Adoption: Foster a culture of agility within the IT organization, promoting iterative development, rapid prototyping, and continuous improvement to accelerate the delivery of business value.
5. Data Architecture & Governance
- Data Architecture: Design and implement a scalable and flexible data architecture that supports TheKey's data analytics, business intelligence, and reporting needs.
- Data Governance: Establish and enforce data governance policies and procedures to ensure data quality, integrity, and accessibility.
- Data Analytics: Leverage data analytics to generate actionable insights that inform business decisions, improve operational efficiency, and enhance service delivery.
6. Team Development & Vendor Management
- Talent Acquisition and Development: Recruit, develop, and retain a high-performing IT team with the skills and expertise needed to support TheKey's business objectives.
- Performance Management: Establish clear performance expectations and provide regular feedback to team members.
- Vendor Relationships: Cultivate strong relationships with key technology vendors, ensuring they understand TheKey's business needs and deliver high-quality products and services.
7. Collaboration & Communication
- Cross-Functional Collaboration: Foster a collaborative and communicative environment within the IT organization and across TheKey's various departments, including finance, operations, HR, clinical, and field teams.
- Stakeholder Engagement: Proactively engage with stakeholders across TheKey to understand their needs and expectations, and to communicate the value that IT delivers to the organization.
- Executive Communication: Provide regular updates to executive leadership on the status of IT initiatives, emerging trends, and potential risks.
Benefits for full time employees
- Medical/Dental/Vision Insurance
- TouchCare VirtualCare
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Holidays and Floating Holidays
- Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
California Residents Only:
In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
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What We Do
By the year 2050, the number of people in the U.S. age 65 and over will swell to almost 90 million, about twice the current population. For over 20 years, TheKey has helped clients achieve long-term aging at home with comprehensive, concierge-based care. As the leading private pay home care provider in the nation, TheKey is continuing to address this escalating demand with innovative leadership and a passion for excellence. Managing the evolving needs of older adults, as well as those with dementia and other degenerative diseases, we are passionate about sustaining the autonomy, resilience, and dignity of our clients. As a result, our Scientific Advisory Board comprises researchers, clinicians, and advocates who provide cutting edge, advanced research, and clinical insights in the fields of aging, health, and patient care. This board influences our person-centered approach to dementia training and programming and drives us toward innovations that promote optimal care and quality of life for our clients. Our Caregiver teams undergo extensive screening and receive the training, resources, and support they need to deliver an exceptional care experience. TheKey is the only national provider with dedicated, multifaceted support for clients and their families. Our Client Success Managers, Care Solution Managers, Staffing Managers, and Sales Associates help maintain transparent, supportive resources throughout the client journey. Founded in Silicon Valley in 2002 and now based in Southeast Florida and La Jolla, CA, TheKey has grown from one location to a $0.75B organization supporting 100 markets in the U.S., Canada, and Australia, with over 10,000 caregivers. TheKey continues to expand and address market demand with a keen eye on going above and beyond in supporting over 100,000 older adults to age with dignity at home and their families to live their best lives possible
