Vice President, Go to Market Finance

Job Description

Reporting directly to the Senior Vice President of Revenue Operations & Strategy, this role will lead a high performance team of global finance professionals while influencing our cross functional partners as we deliver to Zendesk’s strategic and financial goals. This role will lead our finance partnership across all GTM functions: Sales, Digital, Partner channel, Customer Success, Professional Services, Renewals, Advocacy, Marketing and GTM Ops and Strategy. As a key member of the CFO leadership team, this role will strategically partner with leaders in designing, prioritizing and delivering sustainably our company’s financial and strategic goals. 

Responsibilities

• Partner with the President of Sales, Chief Customer Officer, Chief Marketing Officer, SVP of Revenue Strategy, Operations & Enablement and other GTM leaders to drive top-line growth and efficiency

• Lead GTM strategic and financial planning processes in collaboration with business partners to support and challenge growth plans by providing thought leadership, industry leading benchmarks, and strategies to drive growth while building a long-term sustainable business

• Lead an ambitious finance & strategy go-to-market team while inspiring a culture of collaboration, accountability, high performance, curiosity, and results driven underscored by integrity

• Partner with the GTM Ops and Strategy teams aligning on models ensuring recommendations are rooted in data with end-to-end processes, trade-offs and ROI’s factored in the final recommendations

• Support new GTM initiatives, pricing strategies, sales compensation plans and market expansion efforts by providing financial analysis, risk assessment, and scenario planning to optimize investments and returns

• Translate strategies into actionable and quantitative plans, driving and managing revenue and investment forecasts, including ownership of the strategic results expected

• Ensure timely and accurate management reporting to the finance and executive leadership teams

• Partner closely with the Commissions team pressure testing the design of the compensation plans to meet company bookings and retention priorities and goals while also validating the model to ensure the expenses can be accurately forecasted and achieved

• Deliver insights that will influence and lead key decisions across finance and the GTM leadership teams shaping investment decisions, managing expenses, and analyzing performance across the entire GTM group identifying leverage opportunities

• Develop long term planning models to lead to informed decision making across go to market and ultimately influencing company decisions, collaborating with the appropriate stakeholder groups within finance and across the business

• Lead the team to identify market dynamics and trends to foresee any potential opportunities and challenges as a result of the external market

Qualifications

• 15+ years of progressive finance experience, ideally in the tech/SaaS industry, with at least 7 years of leadership experience partnering with executives, including direct experience interacting with the board of directors

• Demonstrated analytical skills and knowledge and understanding of consumption and subscription business models

• Bachelor's degree in Finance, Accounting, or Business Management from a top undergraduate university. MBA, CFA and/or CPA is a plus

• Strong leadership skills with a proven ability to build, develop, motivate, and mentor a global high-performing team as key business partners to the GTM leadership team supporting the future needs of the organization

• Deep subject matter expertise in GTM Finance; experience having led the function for an organization of a similar size, growth profile and complexity

• Strong collaborator and partner with demonstrated ability to drive cross functional collaboration across business and finance teams at all levels. Desire to challenge the status quo

• Excellent communications skills with an ability to distill complex issues and detailed analysis into simple and clear communications and presentations

• Ability to work with executive leadership on a strategic level and the ability to influence is key. Adept at navigating and building relationships in large, matrixed organizations

• Proven experience in a global, multi-currency enterprise company 

• Analytical thinker with effective problem solving and decision making skills, including the ability to streamline and simplify complexity

The US annualized base salary range for this position is $246,000.00-$368,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.