The Enterprise Services and Public Affairs (ESPA) team’s mission is to enhance how our stakeholders perceive and experience Citi. We protect the reputation of Citi, its businesses and the brand through direct and indirect communication with Citi's various stakeholders, including our colleagues. The Technology and Innovations Communications team is an agile, high-impact group that works across business lines to highlight Citi’s leadership in technology and innovation while upholding the highest standards of corporate integrity and compliance.
Our team thrives in a fast-moving, intellectually curious, and solutions-oriented environment. If you bring a client-oriented mindset, a strong sense of judgment, a passion to learn and a great sense of humor, you’ll fit right in.
About the Role
The individual in this role is a key member of the Global Communications team within ESPA. You will work with senior leadership and partners throughout Technology & Business Enablement and across the firm to build and help drive the internal communications infrastructure and external visibility for Technology & Business Enablement.
The Technology & Business Enablement team works in partnership with the business teams to develop highly innovative and customized solutions and products to deliver for our clients and create a competitive advantage.
Responsibilities:
- Develop and drive both broad and targeted communications efforts in partnership with the ESPA and Technology & Business Enablement teams
- Work directly with the head of Technology & Business Enablement on his regular internal communications to his team.
- Help manage town halls, colleague engagement meetings, conferences and written and video messages
- Support Technology leaders with their external profiles, including speaking engagements, social media and media relations
- Work with both the content management system (intranet) and the team’s email distribution tool to upload/manage/distribute content
- Make strategic risk assessment decisions, particularly considering the firm’s reputation and safeguarding Citi, its clients and assets. This includes driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgement.
Qualifications:
- Bachelor’s degree in business management, communications, marketing or another related field
- Knowledge of communications or marketing and at least six years of increased responsibility for business management, preferably with a large and complex organization
- The ability to think creatively and deliver engaging solutions to communications needs, ones that cut through the noise and describe complex issues in simple language.
- Experience in a tech firm, financial services firm or in-house technology group, working directly with tech teams to promote their work across a broader organization
- Strong communications (written, verbal and interpersonal) skills, including tact, diplomacy, and ability to influence senior executives
- Integrity, maturity, dependability, a positive professional attitude
- A team player who will implement initiatives effectively and motivate others to carry out their work
- Excellent organizational and project management skills
- Experience or demonstrated ability to work effectively in a team based environment within a heavily matrixed organization
- Track record of success in delivering high quality work in a fast paced and dynamic environment
Critical Competencies:
- Oral Communication
- Written Communication
- Project Management
- Relationship Building
- Stakeholder Management
- Results Orientation
- Strategic Orientation
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Job Family Group:
Communications and External Relations------------------------------------------------------
Job Family:
Communications Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
New York New York United States------------------------------------------------------
Primary Location Full Time Salary Range:
$129,840.00 - $194,760.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
May 16, 2025------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
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