Vice President Global Quality Assurance and Specialized Review

Job Description
Every day, you'll build lasting relationships by partnering with cross-functional teams. Join a team that values you! Are you a team player and a great leader who thrives on helping others succeed? If so, this role is for you! Come join us in reshaping the future.
We are seeking an expert and thought leader with deep policy knowledge. You will identify risks, provide recommendations, and act as a trusted advisor to the EMEA Head of Global Know Your Customer Quality Assurance (KYC QA), the North American and APAC KYC QA leads, and business line partners.
The Global Know Your Customer Quality Assurance (KYC QA) organization is seeking a highly talented Vice President specializing to lead the Specialized Secondary Review testing function. Your mission is to oversee the sampling and testing of customer KYC profiles and targeted records with unique AML risk factors. This function performs self-assessments of KYC QA testing results to ensure compliance with internal procedures and quality standards. Additionally, it conducts targeted testing and special reviews of business line KYC records to identify risks and provide recommendations for compliance with corporate KYC policy requirements. The role involves developing and managing a testing coverage strategy and leading a team of senior analysts across multiple sites with in-depth KYC policy and QA procedure knowledge.
Job Responsibilities:

• Solicit input from key stakeholders to define and execute a targeted testing strategy for business lines to assess emerging AML risk trends globally.
• Deliver KYC QA program improvements by proactively identifying and addressing quality issues within the KYC QA team.
• Elevate KYC QA capabilities in risk identification, assessment, and mitigation.
• Maintain a team of strong KYC subject matter experts by providing coaching, guidance, and identifying learning and training objectives.
• Guide the development of processes and procedures to keep the Specialized Secondary Review function at the forefront of risk identification and mitigation.
• Provide expert AML and KYC guidance to the KYC QA team and business lines.
• Contribute to the development of training content to enhance organizational capability in identifying financial crimes risk and red flag indicators.
• Combine superior KYC policy knowledge with strong operational and quality assurance execution.

Required Qualifications, Capabilities, and Skills:

• Strong client focus and interpersonal leadership, partnership, and influencing skills.
• Ability to effectively communicate complex policy and operational concepts to both senior management and junior staff.
• Excellent verbal and written communication skills.
• Ability to support a high-impact team.
• Ability to navigate and provide direction amidst changing requirements.
• Ability to interpret and apply regulatory and compliance policies when establishing guidelines, metrics, and processes.
• Expert knowledge and experience in quality assurance testing techniques and methodologies, as well as AML rules and regulations related to KYC.
• Minimum of 5 years of AML/KYC Compliance, Audit, or Operations management experience.
• BS/BA Degree; MBA or other graduate degree is a plus.

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Please note this role is not eligible for employer immigration sponsorship.
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.