Vice President - Global Investigation Payments Operation

Job Description
Global Investigation Payments Operation team is part of Corporate Investment Banking's Digital & Platform Services (D&PS) that provides operations support to clients on innovative payment products globally and provides 24 X 7 coverage. Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally.
As a Vice President within the Global Investigation Payments Operation team, you will be tasked with overseeing a team of 40-50 staff members who provide service and clearing services in a 24 X 5 environment, supporting Global Utilities - Investigations WHEM regions. Reporting directly to the Head of Global Investigations, your responsibilities will include promoting projects and change readiness, as well as managing daily operations such as transaction processing, client service, and control focus.

• Meet client deliverables with a high level of timeliness and accuracy. Change Readiness & Efficiency Project pertaining to PRPC.
• Develop an environment of continuous focus on quantifiable productivity and quality. Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.
• Regularly review procedures assuring new processes are documented. Identify business knowledge gaps and ensure everyone has ownership of deliverables.
• Interact with global location managers in an effective and professional manner.
• Foster and champion high performance culture where people are empowered to make decisions that affect their work/environment.
• Monitors all relevant Management Information System data ensuring all issues have been resolved expediently.
• Responsible for leading and managing multiple projects. Identifies department strategy and plans related to broader organizational goals and direction.
• Works directly with senior managers to identify technology, resource and/or process needs. Identifies opportunities for improvements in the process and recommends solutions.
• Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability.
• Develop and lead a team that is responsive to dynamic organizational and operational changes.
• Manages overall Performance Management and Talent Review process.

• Graduate with minimum 10 years of work experience in a financial institution.
• Experience in managing a team over 10 employees.
• Working knowledge of various aspects of International Payment Processing Operations.
• Working Knowledge of SWIFT & international payment conventions & practices is a must.
• Good ability to build strong business relationships within the site and across the business.
• Proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Ability to use creative problem solving techniques to solve business issues.
• An acute client focus. Strong soft skills and analytical skills.
• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.

• Master's Degree (e.g. CA, ICWA, and MBA) with 7 years of post-qualification experience
• Project Management/Implementation & UAT experience would be preferred.
• Prior experience in client & third party bank investigations will be an added advantage.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.