Vice President, Global AI Sales Specialists

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Vice President, Global AI & Experience Orchestration Sales Specialists
United States

Role Overview:
Define and scale a global AI sales motion that transforms how enterprise AI solutions are positioned, validated, and adopted across industries. This role connects business value with technical innovation, ensuring organizations realize meaningful outcomes from AI-driven customer experience orchestration. At Genesys, you will contribute to delivering empathetic, human-centered experiences at scale by aligning advanced AI capabilities with real customer needs.

You will lead a globally distributed organization of AI Sales Specialists and regional leaders, operating in a coordinated “two-in-a-box” model with AI Architects to drive business value articulation, technical validation, and successful customer outcomes. This role is accountable for global AI revenue contribution, pipeline creation, and execution across regions, while shaping how complex opportunities are developed and won.

Operating within a use-case-led and outcome-driven framework, you will help scale repeatable approaches that move customers from initial concept through prototype, pilot, and full production. You will engage with diverse teams, customers, and partners worldwide, fostering an inclusive environment where different perspectives strengthen innovation and decision-making.

This position offers the opportunity to influence global strategy, support the growth of a high-performing and inclusive organization, and play a key role in advancing AI adoption in customer experience.

Key Responsibilities:

Global Strategy & Operating Model

• Define and execute the global strategy for AI and Experience Orchestration Sales Specialists aligned with growth objectives and AI market evolution
• Establish a unified operating model integrating Account Executives, AI Sales Specialists, and AI Architects into coordinated deal execution
• Own, scale, and drive adoption of the global “two-in-a-box” engagement model across AI Sales Specialists, AI Architects, Solution Consultants, and go-to-market teams, clearly defining ownership across business value articulation, use-case framing, commercial strategy, and technical validation
• Enable joint account planning, coordinated deal execution, and shared success metrics including win rate, deal size, and AI adoption outcomes

AI Deal Strategy & Revenue Execution

• Own global AI revenue targets, pipeline creation, and performance across all regions
• Lead strategy for complex AI opportunities, including use-case definition, executive alignment, and commercial structuring
• Partner with AI Architects to validate solutions through prototypes and scalable architecture
• Scale a prototype to pilot to production motion that accelerates adoption and expansion
• Increase win rates and deal velocity through disciplined deal orchestration

AI Use-Case & Value Selling Leadership

• Define and scale industry-specific AI use-case frameworks and repeatable sales plays
• Embed outcome-based selling focused on business impact, return on investment, and transformation value
• Standardize executive-level value articulation for CIO, CTO, and CXO stakeholders
• Connect AI solutions to measurable outcomes including efficiency, customer experience, and revenue impact

Organizational Leadership & Talent Development

• Build and lead a global team of regional leaders and AI Sales Specialists
• Design the organization to align with market maturity, growth priorities, and regional needs
• Establish clear performance expectations, career pathways, and development programs
• Foster an inclusive, collaborative culture that values diverse perspectives
• Strengthen leadership capability through coaching, mentorship, and succession planning

Go-to-Market, Operations & Ecosystem Engagement

• Align AI strategy with broader platform and enterprise sales motions across sales, product, and marketing
• Ensure seamless collaboration between Specialists and Architects within account planning and execution
• Standardize processes for pipeline management, forecasting, and deal qualification
• Implement performance metrics, reporting frameworks, and data-driven decision making
• Engage senior executives and partners to drive high-impact AI opportunities and co-sell initiatives

Required Qualifications:

• 10+ years of experience in enterprise sales leadership, with exposure to AI, customer experience, or related technologies
• Proven track record of leading global, matrixed sales organizations and delivering against large-scale revenue targets
• Experience leading leaders across multiple regions or global teams
• Demonstrated success in complex, consultative, and solution-based sales environments
• Strong understanding of AI market dynamics, enterprise use cases, and value-based selling approaches
• Experience partnering with technical stakeholders such as architects or solution consultants in complex sales cycles
• Ability to operate across strategic, operational, and execution-focused responsibilities
• Strong communication, storytelling, and stakeholder engagement skills
• Experience collaborating with cross-functional teams including product, marketing, and customer success

Preferred Qualifications:

• Experience supporting AI-driven transformation initiatives within enterprise organizations
• Background in customer experience platforms, cloud technologies, or contact center environments
• Experience building or scaling specialist or overlay sales teams
• Familiarity with partner ecosystems and collaborative go-to-market approaches

#LI-Remote

#LI-CP1

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.