Vice President, Fraud Risk Product Business Management

Job Description
Connected Commerce is a new and innovative line of business, designed to expand Chase's business ventures beyond core financial services. We are focused on building the future of Chase's digital ecosystem capabilities by delivering customer experiences across the purchasing journey, while connecting our customers to numerous partner brands and benefits in ways that are intuitive, simple, and meaningful - all in service of our core mission to help customers make the most of their money. As part of the Risk Management team, you are at the center of keeping our customers and these businesses strong and resilient. Our culture in Risk Management is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As a Vice President- Fraud Risk Product Business Management within Connected Commerce, you will support the Fraud Risk Product Owner and Area Product Owners in providing best in class fraud and scam detection and prevention services and capabilities to react quickly to changing fraud patterns through autonomy and innovation, while creating a positive customer experience. You will be responsible for providing a cohesive view of the work performed by our products teams and delivering professional reporting to our management and business stakeholders. You will oversee our product controls and ensuring adherence to agility guidelines. You will be responsible for continuously reviewing the business needs, refining priorities, outlining deliverables, and identifying opportunities and risks.
Job Responsibilities

• Manage projects and/or process to deliver business results with a high degree of independent decision making, autonomy and sound judgement
• Supports managing the Product mission, vision, and initiative roadmap
• Drives discovery to build and prioritize the most value driven work items for the team to execute
• Oversee the backlog at area product level to assist in prioritization and readiness for the product teams
• Oversee project documentation and ensure teams are in align with controls and Agility Office guidance
• Actively partners with Product Owner, Area Product Owners, Strategy, and Technology stakeholders to ensure alignment and delivery
• Manages roadmap, reporting, and complex projects that span the entire Product.

Required qualifications, capabilities, and skills

• Experience in financial / banking services
• Broad delivery experience, including understanding of tools, processes & best practices
• Proven ability to work independently & through ambiguity and define path forward
• Demonstrated initiative and creativity to ensure successful and timely execution
• Advanced MS Office skills for Teams, PowerPoint and Excel, with demonstrated ability to simplify complex subject matter into digestible executive communications
• Intellectual curiosity and propensity to learn new subjects quickly
• Experience with agile product delivery methods
• Understanding of data-driven product development
• Proven ability to collaborate and build strong partnerships
• Knowledge and experience using workflow tools, SharePoint, Jira, Align

Preferred qualifications, capabilities, and skills

• Experience with fraud risk is a plus
• Experience in Fraud product management
• Knowledge and experience using Confluence, Tableau

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.