As a Tech Risk Controls Lead at JPMorganChase within Corporate – Employee Platforms, your role is to protect the firm and strengthen operational excellence through technology, business, and operational resiliency. In this role you will report to the Head of Resiliency for Employee Platforms, where you will govern compliance with resiliency control objectives and advance a strategy that enables critical business services to withstand and recover from disruption. You will lead initiatives spanning technology, cloud, cyber and operational recovery, while modernizing the resiliency function through responsible use of AI, automation and data-driven insights.
As part of the Employee Platforms Resiliency organization, you will embed resiliency throughout the technology lifecycle; maintain regulatory, recovery planning, testing and control-procedure compliance; and partner with senior stakeholders across Engineering, Architecture, Product, Infrastructure, Cybersecurity, Operations, Risk and Business teams. Your key responsibility is the Employee Platforms Permit-to-Operate (PTX) process, incorporating recovery, availability, cloud, cyber and operational resilience requirements early enough to identify and remediate gaps before production.
Job responsibilities
Identifies, quantifies, communicates and manages technology risk, including root-cause analysis, control-gap assessment and actionable remediation recommendations.
Executes Employee Platforms resiliency governance and roadmap priorities across technology recovery, cyber recovery, public and hybrid cloud, operational resiliency and business service readiness.
Governs resiliency control procedures, recovery plans, testing obligations, metrics, issues and action plans; provides executive reporting and insight on control effectiveness, risk posture and compliance.
Leads PTX resiliency governance by partnering with Engineering, Architecture, Product, Application Owners and SRE teams to validate requirements before production and improve recoverability, availability, fault tolerance, scalability, observability and operational resilience.
Oversees recovery planning, recovery testing, cyber and data recovery, documentation and non-compliant controls at application, platform and component levels, including Technology Recovery Action Plans and Application Recovery Plans.
Supports test planning, execution, evidence collection and reporting; regulatory, audit and control reviews; and remediation of resiliency findings and action plans.
Aligns technology recovery capabilities with business continuity objectives by validating service readiness, recovery dependencies and stakeholder response procedures.
Builds trusted partnerships with Lines of Business, Cybersecurity and Technology Controls, Firmwide Business Resiliency, Firmwide Technology Resiliency, Architecture, Engineering, Infrastructure, assessment teams and data officers.
Drives simplification, standardization, reuse, automation and continuous improvement across recurring control testing, assessments, evidence collection, reporting, recovery-plan review, testing analysis and remediation tracking.
Uses enterprise-authorized AI, Large Language Models, Microsoft Copilot, GitHub Copilot, VS Code, agents and analytics to accelerate risk and control work, while validating outputs and maintaining security, transparency, auditability and regulatory alignment.
Coaches, mentor and train resiliency managers, application owners, engineers, SREs, architects and technology leaders, helping evolve resiliency toward a predictive, automated and AI-enabled capability.
- 5+ years of experience or equivalent expertise in technology risk management, cybersecurity, regulatory compliance or risk mitigation.
- Experience in technology or business resiliency, disaster recovery, infrastructure or platform engineering, SRE, cloud engineering, or a related technology discipline.
- Strong knowledge of resiliency frameworks, recovery planning, operational resiliency, risk management, control governance, testing methodologies and compliance practices.
- Proven success leading complex cross-functional programs, initiatives or governance functions with measurable outcomes and executive visibility.
- Demonstrated ability to influence and build partnerships across Engineering, Architecture, Product, Infrastructure, Cybersecurity, Operations, Risk and Business organizations.
- Exceptional written, verbal, presentation and executive communication skills, with the ability to translate technical concepts into actionable business outcomes.
- Experience using metrics, data analytics and executive reporting to drive organizational improvement and resiliency outcomes.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of experience or equivalent expertise in technology risk management, cybersecurity, regulatory compliance, or risk mitigation
- Experience in technology or business resiliency, disaster recovery, infrastructure or platform engineering, SRE, cloud engineering, or a related technology discipline
- Knowledge of resiliency frameworks, recovery planning, operational resiliency, risk management, control governance, testing methodologies, and compliance practices
- Experience leading complex cross-functional programs, initiatives, or governance functions with measurable outcomes and executive visibility
- Ability to influence and build partnerships across Engineering, Architecture, Product, Infrastructure, Cybersecurity, Operations, Risk, and Business organizations
- Exceptional written, verbal, presentation, and executive communication skills, including the ability to translate technical concepts into business outcomes
- Experience using metrics, data analytics, and executive reporting to drive organizational improvement and resiliency outcomes
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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