Vice President, Devops Engineering

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As Vice President of DevOps Engineering, you define and articulate the strategic vision for the DevOps organization, ensuring its alignment with the company’s broader goals and objectives. You drive the development and execution of DevOps strategies that optimize performance, scalability, and reliability across all systems, infrastructure, and software development life cycles. Collaborating with cross-functional teams, you foster a culture of continuous integration and delivery while maintaining a focus on automation, security, and operational efficiency. You oversee the entire DevOps function, providing leadership and mentorship to senior engineering leaders and guiding them to achieve excellence in infrastructure management, deployment processes, and cloud optimization. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Define and implement DevOps strategies that ensure scalability, security, and high availability across platforms
• Oversee the development, automation, and optimization of CI/CD pipelines to enhance efficiency and reduce deployment time
• Collaborate with software engineering and IT teams to establish best practices for infrastructure as code, observability, and maintenance
• Drive innovation by identifying new tools, processes, and technologies that can improve system reliability and performance
• Lead the DevOps team, providing mentorship, guidance, and growth opportunities to senior managers and engineers
• Set KPIs and operational metrics to evaluate the performance of the DevOps team and systems, making data-driven adjustments
• Ensure the security of infrastructure and deployment processes by maintaining robust compliance protocols and frameworks 
• Lead our DataOps team through critical strategic and tactical work ensuring scale and stability of our data platforms
• Oversee cloud strategy, ensuring cost-effective resource management and efficient scaling capabilities
• Manage and extend our FinOps practice, including aligning budgets and forecasts
• Serve as the key representative of the DevOps function in executive meetings, board presentations, and external partnerships

Qualifications:

• 18+ years of experience in engineering
• 2+ years of leadership experience in DevOps or related fields
• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent work experience; advanced degree preferred
• Proven experience in managing large-scale DevOps teams and operations across diverse application environments (e.g. monolith, microservices, etc)
• Expertise in CI/CD pipelines, infrastructure as code, containerization (i.e. Docker, Kubernetes), and configuration management tools (i.e. Terraform, Ansible, Puppet)
• Strong knowledge of cloud platforms, monitoring tools, and security best practices
• Strong understanding of database operations and engineering, including OLTP/OLAP and other persistence tier platforms (Elasticsearch, Redis, etc)

What will help you succeed:

• Strategic thinker with a proactive approach to problem-solving and innovation
• Exceptional leadership skills, with the ability to inspire and develop senior managers and teams
• Strong communication skills to effectively articulate complex technical concepts to non-technical stakeholders
• Ability to foster a culture of collaboration, innovation, and continuous improvement across teams

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote