Vice President Customer Success Merchandising

Job Description
Join us to shape the future of customer experience and brand excellence. Drive impactful merchandising strategies and content initiatives that inspire and engage.
Job Summary:
As a Vice President, Customer Success - Merchandising, you will lead the development and execution of merchandising strategies and content initiatives to drive commercial success and customer engagement. You will collaborate with cross-functional teams to ensure that merchandising and content efforts are aligned with broader business objectives. You will leverage insights for continuous improvement, while maintaining the highest standards of visual storytelling and brand excellence.
Job Responsibilities:

• Design and implement merchandising strategies to support business and consumer objectives
• Lead planning, creation, and execution of engaging, brand-consistent content initiatives
• Build strong partnerships with content, product, marketing, data science, and leadership teams
• Oversee timely execution of merchandising and content projects
• Collaborate with data science teams to develop scalable, data-driven merchandising solutions
• Monitor and analyze key metrics to refine tactics and maximize commercial outcomes

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree in a relevant field; advanced degree preferred
• 5+ years of experience in merchandising, marketing, or related areas, with a focus on content programming and execution
• Experience with merchandising and content management tools
• Proven track record in developing and executing content strategies for luxury or premium brands
• Strong analytical skills and experience with data-driven decision-making
• Excellent collaboration and communication skills
• Ability to translate feedback into actionable improvements
• Experience working with diverse cross-functional teams
• Passion for innovation and enhancing customer experience

Preferred Qualifications, Capabilities, and Skills:

• Experience managing multiple projects simultaneously
• Familiarity with advanced data analytics platforms
• Background in visual storytelling and brand management
• Experience in e-commerce or digital merchandising
• Knowledge of emerging trends in merchandising and content strategy

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.