Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!
Our Values
Best Life
We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.
Growth Mindset
We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.
One Team
From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.
INTRODUCTION
We are seeking an accomplished executive to lead the strategic transformation of our global Customer Support organization.
Reporting to the SVP of Customer Support, the Vice President will shape the future operating model of Customer Support by leveraging AI, organizational design, and enterprise transformation practices to fundamentally redefine how we serve customers and enable our teams.
This executive will lead one of the company's most significant business transformation initiatives, reimagining customer support for an AI-first future.
Success in this role will be measured not by how effectively you optimize today's support organization, but by how successfully you help define and build what customer support becomes in an AI-enabled future.
This role requires deep experience leading large-scale organizational change, influencing executive stakeholders, designing future-state operating models, and driving enterprise-wide adoption of new ways of working.
This is not a traditional Customer Support leadership role, nor is it a technical AI position. It is a transformation leadership role for an executive who has successfully modernized customer-facing organizations at scale.
WHAT YOU'LL DO
Partner with the SVP of Customer Support to define the long-term vision and operating model for a modern, AI-enabled global support organization.
Lead enterprise-scale transformation initiatives that redesign how customer support is structured, delivered, measured, and continuously improved.
Design future-state organizational models, workforce strategies, governance structures, and operating rhythms that enable scalable growth.
Develop and execute a multi-year AI transformation strategy focused on customer experience, employee productivity, operational excellence, and business outcomes.
Serve as the executive leader responsible for aligning Product, Technology, Data, Operations, Legal, Security, and Customer Success around transformation priorities.
Lead organizational change management across multiple business functions, ensuring leaders and employees successfully adopt new operating models and ways of working.
Translate executive strategy into measurable transformation roadmaps with clear milestones, business outcomes, and accountability.
Establish executive-level success metrics that measure organizational effectiveness, customer outcomes, operational performance, AI adoption, and return on investment.
Champion a culture of innovation, experimentation, continuous improvement, and responsible AI adoption.
Represent Customer Support transformation strategy with executive leadership, Board-level audiences, and external partners when appropriate.
WHAT YOU'LL NEED
15+ years of progressive executive leadership experience leading large-scale transformation within customer-facing organizations.
Proven success leading enterprise-wide AI or digital transformation initiatives that fundamentally changed operating models, customer experiences, or workforce effectiveness (beyond chatbots, copilots, and basic automation).
Deep experience in organizational design, operating model development workforce transformation, and change leadership.
Demonstrated ability to influence executive stakeholders across multiple business functions without direct authority.
Experience developing long-term business strategy and translating strategic vision into enterprise execution.
Strong executive presence with exceptional communication and storytelling skills.
Track record partnering with Product, Engineering, Data, Technology, Finance, Legal, and Operations to deliver transformational business outcomes.
Experience leading complex, cross-functional initiatives with significant organizational impact.
Ability to balance strategic thinking with disciplined execution in fast paced, evolving environments.
Passion for leveraging AI and emerging technologies to transform customer experiences and organizational performance.
IT'S GREAT TO HAVE
Experience leading transformation within Fortune 500 or other highly complex customer-facing organizations.
Experience modernizing customer support, service, operations, or customer experience organizations through AI and automation.
Background in consulting or enterprise transformation functions.
Experience leading customer experience transformation across multiple channels and geographies.
Familiarity with contact center platforms and customer support technologies.
Experience in SaaS, financial services, technology, travel, telecommunications, or similarly complex service organizations.
Compensation for this role will be determined based on a variety of factors, including relevant experience, qualifications, skills, geographic location, and market considerations. The anticipated compensation range for this position is -
United States range = $190,000.00 - $210,000.00 USD; Canada range = $190,000.00 - $210,000.00 CAD.- annually. In addition to base compensation, eligible employees may be offered other forms of compensation, such as bonuses, commissions, equity, or other incentive programs, where applicable. Compensation and benefits may vary by location and are subject to applicable legal, business, and market requirements.WHAT’S IN IT FOR YOU:
- Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
- Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
- Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
- Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
- Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
- Medical/Dental/Vision coverage
- EAP – we get you help when you need it. Period.
- Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
- And more! – so many benefits we couldn’t even fit them all here!
At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.
ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com.
About ABC Fitness
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.
From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com
#LI-REMOTE
Skills Required
- 15+ years of progressive executive leadership experience leading large-scale transformation within customer-facing organizations.
- Proven success leading enterprise-wide AI or digital transformation initiatives that fundamentally changed operating models or workforce effectiveness.
- Deep experience in organizational design, operating model development, workforce transformation, and change leadership.
- Demonstrated ability to influence executive stakeholders across multiple business functions without direct authority.
- Experience developing long-term business strategy and translating strategic vision into enterprise execution.
- Strong executive presence with exceptional communication and storytelling skills.
- Track record partnering with Product, Engineering, Data, Technology, Finance, Legal, and Operations to deliver transformational business outcomes.
- Experience leading complex, cross-functional initiatives with significant organizational impact.
- Ability to balance strategic thinking with disciplined execution in fast paced, evolving environments.
- Passion for leveraging AI and emerging technologies to transform customer experiences and organizational performance.
- Experience leading transformation within Fortune 500 or other highly complex customer-facing organizations.
- Experience modernizing customer support, service, operations, or customer experience organizations through AI and automation.
- Background in consulting or enterprise transformation functions.
- Experience leading customer experience transformation across multiple channels and geographies.
- Familiarity with contact center platforms and customer support technologies.
- Experience in SaaS, financial services, technology, travel, telecommunications, or similarly complex service organizations.
ABC Fitness Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABC Fitness Solutions and has not been reviewed or approved by ABC Fitness Solutions.
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Leave & Time Off Breadth — Policies include open PTO for exempt roles, volunteer days, companywide disconnect days, and multiple leave types that emphasize rest and flexibility. Coverage spans military, parental, and “pawternity” leave.
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Wellbeing & Lifestyle Benefits — Offerings include an Employee Assistance Program, mental‑health concierge, Calm app access for employees and dependents, and a quarterly fitness reimbursement. A remote‑first setup complements these resources to support work–life balance.
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Parental & Family Support — Paid parental leave is positioned as best‑in‑class, with additional family‑friendly policies like “pawternity” leave. Generous bereavement policies are also highlighted positively.
ABC Fitness Solutions Insights
What We Do
At ABC Fitness, we're passionate about fitness. We believe that everyone deserves the opportunity to be their best selves and live their best lives. Our technology solutions are designed to empower fitness businesses and individuals to achieve their goals, whether it's building a stronger community, streamlining operations, or providing personalized training experiences. We're committed to making fitness accessible and enjoyable for everyone. We believe fitness is a lifestyle for people of every age, every shape, every color, and every gender. From the inside out, we live our day-to-day life guided by our core values: One Team, Growth Mindset, and Best Life. These values shape our culture, the way we work, and how we interact with each other and our community. We believe in the power of teamwork, continuous learning, and fostering a supportive environment where everyone can thrive. If you rock your sneakers with confidence and believe in the extraordinary, you’re in the right place. As One Team, we collaborate and respect each other, fostering a sense of belonging and encouraging individual growth. With a Growth Mindset, we embrace challenges, strive for continuous improvement, and promote smart experiments. Through Best Life, we prioritize the well-being of our team and community, inspiring each other to be our best selves and live our best lives.
Why Work With Us
As One Team, we are committed to creating an inclusive and safe space and fostering an environment where every team member feels like they can bring their whole selves to work. We are dedicated to designing equitable experiences that inspire and activate our growth mindset, so everyone can learn and grow together.
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