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The Role
Job Title:
Vice President, Customer Solutions Center
Overview:
Key Responsibilities
Enable market strategy • Understands overall market strategy, industry trends, and customer needs for all segments in a given geography• Works with division/market president to prioritize opportunities• Empowers AMs and BDs to farm and hunt. Supports account planning, opportunity identification, and solutioning for frontline sales• Meets customers to support important pitches and understand their needs• Monitor utilization of products and platforms by our customers and take actions accordingly
Leverage Mastercard capabilities to translate market strategy into solutions• Responsible for compiling of solutions to deliver meaningful value for MA customer base• Manages the capacity and focus of the Solution Architects (SA), Technical Architects (TA) and Solution Specialists (SS) within the Customer Solutions Center (CSC) to ensure that each prioritized opportunity gets the right level of support it requires• Builds agile 'squads' for high or moderately complex opportunities/RFPs requiring multiple MA capabilities by staffing with the right resources
o Identifies the right solutions architects, solution specialists and technical architects
o Request resources from other customer solutions centers in case of missing expertise for a specific opportunity
o Invites all enabling functions for support in solutioning in collaboration with AM / BD e.g. legal, finance etc.
o Drives the approach for enterprise level pricing and supports the SAs in developing the commercial propositions for complex solutions• Tracks performance of agile 'squads' as well as resources in the Customer Solutions Center. Takes necessary actions to improve performance • Supports the integration of acquired capabilities into the customer solutions center and supports the responsible parties with rollout planning of the acquired capabilities into the given geography• Identifies gaps and requires additional investment in the customer solutions center based on evolving market needs - in collaboration with the relevant market heads
Enable knowledge and best practice sharing:• Provides market intelligence and requirements to regional Product Management and Product Development teams along with their associated product specialists• Understands new products & capabilities working together with solution specialists to ensure that information is shared and utilized across all customer solutions center resources• Helps market development / segment heads with market intelligence and insights on demand for specific solutions across their segments• Shares best practices with other CSCs within and across the region to drive better customer experience and more relevant solutions
Required Skills• Strong understanding of industry trends and market intelligence • Good understanding of product technology and APIs• Good understanding of regionally relevant MA products, services, and solutions• Ability to link market developments to implications on MA products and services• Strong analytical and financial understanding • Proven ability to influence and motivate others to achieve objectives • High energy, strong people leadership, experience in leading diverse and cross functional teams• Strong interpersonal skills - the ability to build rapport and credibility quickly across functions• Strong negotiation skills with a proven track record in delivering commercial performance• Exceptional stakeholder management skills
To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.
Vice President, Customer Solutions Center
Overview:
Key Responsibilities
Enable market strategy • Understands overall market strategy, industry trends, and customer needs for all segments in a given geography• Works with division/market president to prioritize opportunities• Empowers AMs and BDs to farm and hunt. Supports account planning, opportunity identification, and solutioning for frontline sales• Meets customers to support important pitches and understand their needs• Monitor utilization of products and platforms by our customers and take actions accordingly
Leverage Mastercard capabilities to translate market strategy into solutions• Responsible for compiling of solutions to deliver meaningful value for MA customer base• Manages the capacity and focus of the Solution Architects (SA), Technical Architects (TA) and Solution Specialists (SS) within the Customer Solutions Center (CSC) to ensure that each prioritized opportunity gets the right level of support it requires• Builds agile 'squads' for high or moderately complex opportunities/RFPs requiring multiple MA capabilities by staffing with the right resources
o Identifies the right solutions architects, solution specialists and technical architects
o Request resources from other customer solutions centers in case of missing expertise for a specific opportunity
o Invites all enabling functions for support in solutioning in collaboration with AM / BD e.g. legal, finance etc.
o Drives the approach for enterprise level pricing and supports the SAs in developing the commercial propositions for complex solutions• Tracks performance of agile 'squads' as well as resources in the Customer Solutions Center. Takes necessary actions to improve performance • Supports the integration of acquired capabilities into the customer solutions center and supports the responsible parties with rollout planning of the acquired capabilities into the given geography• Identifies gaps and requires additional investment in the customer solutions center based on evolving market needs - in collaboration with the relevant market heads
Enable knowledge and best practice sharing:• Provides market intelligence and requirements to regional Product Management and Product Development teams along with their associated product specialists• Understands new products & capabilities working together with solution specialists to ensure that information is shared and utilized across all customer solutions center resources• Helps market development / segment heads with market intelligence and insights on demand for specific solutions across their segments• Shares best practices with other CSCs within and across the region to drive better customer experience and more relevant solutions
Required Skills• Strong understanding of industry trends and market intelligence • Good understanding of product technology and APIs• Good understanding of regionally relevant MA products, services, and solutions• Ability to link market developments to implications on MA products and services• Strong analytical and financial understanding • Proven ability to influence and motivate others to achieve objectives • High energy, strong people leadership, experience in leading diverse and cross functional teams• Strong interpersonal skills - the ability to build rapport and credibility quickly across functions• Strong negotiation skills with a proven track record in delivering commercial performance• Exceptional stakeholder management skills
To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.
What the Team is Saying
Jenny
Distinguished Engineer
Mastercard
Mastercard Compensation & Benefits Highlights
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Retirement Support — Company information highlights a 10% retirement match on U.S. roles, positioned as best‑in‑class and well above typical large‑employer benchmarks. This level of employer contribution materially strengthens long‑term savings.
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Leave & Time Off Breadth — U.S. postings list 25 vacation days, 5 personal days, 10 company holidays, 80 hours of paid sick/safe time, and up to 20 days of bereavement. A minimum of 16 weeks paid new‑parent leave (including adoption and foster) further expands paid time away.
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Parental & Family Support — Benefits include a minimum of 16 weeks paid new‑parent leave and family‑building support such as fertility, adoption, and surrogacy where legally available. Dependent scholarships, counseling, and protection benefits contribute additional family support.
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The Company
What We Do
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re building a resilient economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Why Work With Us
We live the Mastercard Way: creating value in the communities we touch, growing together through the opportunities we see, and moving fast to innovate and scale. Our collaborative culture and our passionate people are the key to what we do, driving meaningful change as one team and connecting everyone to priceless possibilities.
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Mastercard Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In our ongoing workplace evolution, we’ve introduced hybrid work, Work-From-Elsewhere Weeks and Meeting-Free Days.
Typical time on-site:
3 days a week
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