Your Opportunity as the Vice President, Customer Logistics
Reporting to the SVP, Operations & Supply Chain, the VP, Customer Logistics ensures the delivery of customer service and the end-to-end order to cash process in a balanced, cost-effective manner. This individual will have responsibility as the face of the Smucker supply chain to our internal and external commercial partners. This individual will also have responsibility for delivering against Customer Logistics initiatives and supporting our on-going continuous improvement / transformation work.
The VP, Customer Logistics will also have strategic responsibility to partner with internal and external constituents to define the future requirements of our supply chain to deliver against the needs of eCommerce and multi-channel retailers. This individual will be charged with coordinating the execution of changes to our supply chain when needed to ensure service prioritization and innovative customer supply chain offerings.
Location: Orrville, OH Corporate Offices
Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires
In this role you will:
Build / Enhance key customer relationships, particularly with senior level supply chain executives, ensuring supply chain joint business plan models are in place at top growth accounts
Own customer segmentation approach while balancing appropriate service level execution across key business units, product groups and go to market strategies.
Oversees and monitors the order and flow of all incoming orders throughout the cycle. Ensures adequate staff for daily business processing of orders, deductions, and invoices (cash application)
Ensures internal and external adherence to order to cash policies and implementation of cost to serve programs.
Identifies issues in service and works with other supply chain functions (IBP, transportation, warehousing, Sales, CCB) to resolve the issues in a timely manner
Identifies longer term service and cost improvement opportunities with key customers. Works with sales and customers to scope and resource the initiatives for joint benefit
Analyzes payment issues and deductions for root cause and makes recommendations for trends to Sales and Finance
Develops, implements, and reports key performance indicators based on Smucker and customers' shared objectives
Develop and execute a Customer Logistics technology roadmap, inclusive of driving consensus on approach, scope, timing, and prioritization with IS and the broader supply chain team
Ensures effective technology utilization for downstream inventory analysis within key retailers and distributor networks. Ensure appropriate inventory signals are maintained internally and externally for key customer accounts.
Develops customer service organization as a team/capability and as individuals
Stay current with industry / customer trends such as eCommerce, develop & modify supply chain model as needed to ensure on-going support
What we are looking for:
Minimum Requirements:
Bachelor's Degree (MBA preferred)
15+ years’ experience in customer service and/or supply chain
Experience in the consumer products industry working with major national retailers and commerce companies
Experience developing / shaping organizational design to maximize both service improvements and for driving overall supply chain productivity
Experience implementing and leveraging advanced ERP/order management and complementary supply chain systems
Financial savvy with the ability to ultimately drive improvement in overall company cash flow
Expertise with project management and process improvement
Strong leadership, teaming, and positioning skills
Strong communication skills, both written and verbal
Excellent people and decision-making skills
Experience managing large teams through significant technology-driven change including change management
Commercial experience and/or solid understanding of go-to-market approach
Up to 15% required travel
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The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
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We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.
Skills Required
- Bachelor's Degree
- MBA
- 15+ years' experience in customer service and/or supply chain
- Experience in the consumer products industry working with major national retailers and commerce companies
- Experience developing and shaping organizational design to improve service and productivity
- Experience implementing and leveraging advanced ERP/order management and complementary supply chain systems
- Financial savvy with ability to drive improvement in company cash flow
- Expertise with project management and process improvement
- Strong leadership, teaming, and positioning skills
- Strong written and verbal communication skills
- Experience managing large teams through significant technology-driven change including change management
- Commercial experience and/or solid understanding of go-to-market approach
The J.M. Smucker Co. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The J.M. Smucker Co. and has not been reviewed or approved by The J.M. Smucker Co..
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Retirement Support — Retirement programs are described as strong, with a company 401(k) match, immediate vesting in some materials, and access to an Employee Stock Purchase Plan. These elements contribute to a favorable view of total compensation value.
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Parental & Family Support — Paid parental leave for all parents and on-site childcare at key locations signal a family-forward approach. Additional supports such as adoption assistance and pet-related leave reinforce this emphasis.
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Leave & Time Off Breadth — Paid time off, seasonal compressed schedules, and flexibility options are highlighted across materials. The ability to start with substantial PTO and buy additional time enhances perceived time-off breadth.
The J.M. Smucker Co. Insights
What We Do
Each generation of consumers leaves their mark on culture by establishing new expectations for food and the companies that make it. At The J.M. Smucker Co., it is our privilege to be at the heart of this dynamic with a portfolio that appeals to each generation of people and pets with products found in 90 percent of U.S. homes and countless restaurants. This includes a mix of iconic brands consumers have always loved such as Folgers®, Jif® and Milk-Bone® and new favorites like Café Bustelo®, Smucker’s® Uncrustables® and Rachael Ray® Nutrish®. By continuing to immerse ourselves in consumer and pet parent preferences for food, how it’s purchased and how the companies that make it should operate, we will maintain the important role we play in their lives. This will allow us to continue growing our business and the positive impact we have on all of those who count on us.
