Vice President, Client Success

CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.

Job Details:

The Vice President of Client Success (VPCS) is responsible for improving revenue and profitability for select infusion clients, competitor analysis, strategic management, decision-making at the leadership level, business lifecycle guidance, participating in change management, collaboration with Health System leaders, and promoting a partner-driven atmosphere within CarepathRx.

As a key member of the CarepathRx Client facing team the VPCS will ensure partnerships align with clinical quality standards, revenue objectives, and operational scalability in a complex, highly regulated healthcare environment.

Essential Duties & Responsibilities

• ·Deliver overall value to the client and management services organization (MSO)
• ·Establish and maintain relationships with Health System Leadership and key system-wide decision makers
• Develop and execute a comprehensive partner strategy aligned with the MSO’s long-term objectives and the Health Systems goals
• Serve as a key advisor to the President, Chief Operating Officer (COO), and Chief Client Officer (CCO) on all matters related to contractual engagements and alliances.
• Enhance operational performance through collaboration with MSO (Finance, Admissions, Pharmacy, and RCM)
• Support the negotiation and structure of client agreements to maximize value for all parties.
• Establish and manage partner performance metrics and communication systems.
• Collaborate with Health System leadership to gain interdepartmental support
• Develop joint go-to-market strategies with partners and oversee introduction and execution of these strategies.
• ·articipate in the planning and execution of annual budgets for MSO and Client
• Establish KPIs and partner performance dashboards/quarterly QA meetings to monitor success, impact, and ROI.
• Strict adherence to all Policies & Procedures
• Performs other duties as assigned

Knowledge, Skills & Abilities

• Track record of building and scaling Health System based business units
• Robust knowledge of infusion and specialty therapies operations
• Familiarity regarding alternate site of care for infusion and specialty infusion therapies including HOPD, AIS, AIC, and Home.
• Familiarity with alternate site of care strategies, biosimilars, and chronic disease management programs (e.g., immunology, neurology, infectious disease)
• Experience in referral generation and reimbursement models including Medical and Pharmacy benefits.
• Provide access to covered lives through expertise in supporting payor negotiations and pricing.
• Excellent interpersonal skills with the ability to collaborate with varying contacts and organizational levels to maintain all efforts of patient advocacy
• ·Excellent customer service
• Ability to demonstrate organizational skills in a fast-paced, ever-changing environment

Performance Metrics:

• ·Client Gross Profit
• ·Management Fee to Budget
• ·Client Retention

Requirements

• 10+ years in healthcare based business units/joint ventures, network development, or business development, with a strong preference for infusion pharmacy, specialty pharmacy, home health, or alternate site care experience.
• ·Bachelor’s degree required; advanced degree (MBA, MHA, PharmD, or related) strongly preferred
• ·Proficient computer skills in Windows, Excel, and other related software

CarepathRx offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.