Vice President, Client Operations

Posted 56 Minutes Ago
Be an Early Applicant
2 Locations
In-Office
Expert/Leader
Fintech • Financial Services
The Role
Leads client processing operations for the Conventional Trust team in Manchester. Responsibilities include managing teams, ensuring service and regulatory standards, improving processes through data-driven insights, resolving complex client issues, monitoring performance, driving strategic initiatives, and developing staff. The role is accountable for team goals, talent management, operational efficiency, and continuous learning. Experience in Corporate Trust or Conventional Trust operations management is expected, with Agile, Six Sigma, and digital tools knowledge preferred.
Summary Generated by Built In

Vice President, Client Processing Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Client Processing Manager to join our Conventional Trust team. This role is located in Manchester, UK.  

In this role, you’ll make an impact in the following ways: 

  • Lead and manage teams responsible for client processing operations, ensuring adherence to service standards and regulatory requirements by demonstrating strong leadership and organizational skills. 
  • Develop and implement process improvements to enhance operational efficiency, leveraging data-driven insights and innovative solutions. 
  • Collaborate with cross-functional teams to resolve complex client issues, utilizing expertise to provide effective solutions. 
  • Monitor and assess performance, ensuring alignment with strategic objectives and client expectations. 
  • Drive strategic initiatives contributing to the overall business strategy. 
  • Develop staff to maximize individual contributions, professional growth, and effective team collaboration. 
  • Foster a culture of continuous learning and development within the team, promoting professional growth and advancement. 
  • Responsible for the achievement of team goals and talent management. 

To be successful in this role, we’re seeking the following: 

  • Bachelor’s degree in Business, Finance, or related field preferred 
  • Experience in Corporate Trust or Conventional Trust and Operations management 
  • Continuous improvement mentality 
  • Technical knowledge of Agile Methodology and Six Sigma preferred 
  • Effective communication and collaboration skills across diverse teams 
  • Experience in implementing Digital Tools 

 

At BNY, our culture speaks for itself, check out the latest BNY news at: 

BNY Newsroom 
BNY LinkedIn 

Here’s a few of our recent awards: 

  • America’s Most Innovative Companies, Fortune, 2025 
  • World’s Most Admired Companies, Fortune, 2025 
  • “Most Just Companies”, Just Capital and CNBC, 2025 

Our Benefits and Rewards: 

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. 

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. About the Team

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn

 Here’s a few of our recent awards:

  • America’s Most Innovative Companies, Fortune, 2025
  • World’s Most Admired Companies, Fortune 2025
  • “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Skills Required

  • Bachelor’s degree in Business, Finance, or a related field
  • Experience in Corporate Trust or Conventional Trust and operations management
  • Continuous improvement mentality
  • Technical knowledge of Agile Methodology and Six Sigma
  • Effective communication and collaboration skills across diverse teams
  • Experience implementing digital tools

BNY Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.

  • Healthcare Strength Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
  • Parental & Family Support Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
  • Retirement Support The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.

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The Company
HQ: New York, NY
41,739 Employees

What We Do

We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.

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