Vice President, Client Operations Manager

Reposted Yesterday
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Dublin, IRL
In-Office
Senior level
Fintech • Financial Services
The Role
Lead transfer agency operations for hedge and UCITS funds, overseeing dealing cycles, investor lifecycle, register maintenance, reconciliations, controls and SLA delivery. Drive process simplification and automation, coordinate with AML/KYC and FATCA/CRS, partner with Product/Technology for enhancements, and manage a people team to ensure accurate, timely client service and regulatory reporting.
Summary Generated by Built In

Alternatives Transfer Agency — Manager (Vice President)

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Alternatives Transfer Agency — Manager (Vice President) to join our Alternatives Transfer Agency team. This role is located in Dublin, Ireland.


Role Overview

Lead a TA operations team supporting hedge and UCITS long-only funds. Focus on dealing-cycle execution, register maintenance, and controlled delivery. Drive efficiency and automation with technology and data, partnering across product/technology. Coordinate closely with AML/KYC, Tax (FATCA/CRS), and Client Service teams for policy, reporting, and client communications.


In this role, you’ll make an impact in the following ways: 

  • Oversight for daily dealing cycles and investor lifecycle (onboarding coordination, subs/reds, register updates), with a client-obsessed focus on accuracy and timeliness.
  • Own workflow management and capacity planning; deliver to SLAs and cut-offs; Own It on escalations and remediation.
  • Review/sign-off core outputs; ensure data integrity across TA platforms, reinforcing a strong control mindset.
  • Coordinate with AML/KYC for investor due diligence (policy and exceptions), balancing risk control with client experience.
  • Coordinate with FATCA/CRS Teams for data and reporting obligations; maintain complete, accurate records and timely submissions.
  • Interface with Client Service for escalations and service reviews; anticipate client needs and spark progress through insights and feedback loops.
  • Oversee cash flow handoffs and reconciliations with custodians/administrators; ensure smooth operations and clear accountability.
  • Administer fund/share-class terms and events per prospectus and governing docs, including corporate actions and fee changes.
  • Drive process simplification and automation (workflow tools, relevant AI use cases), staying curious about new ways to improve efficiency and quality.
  • Partner with Product/Technology on enhancements; define requirements, lead UAT testing, and measure impact to run our company better.

Qualifications & Experience

  • Bachelor’s degree or equivalent (finance/accounting/business preferred).
  • 5–8 years TA/fund administration/investor services; hedge/UCITS exposure.
  • 2–4  years people leadership in operations.
  • Strong TA platforms/workflow experience; SLAs/KPIs, controls, and audit readiness.
  • Process improvement and change/UAT delivery; tech/automation familiarity.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn 


 Here’s a few of our recent awards: 

  • America’s Most Innovative Companies, Fortune, 2025
  • World’s Most Admired Companies, Fortune 2025
  • “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards: 

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 


BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. About the Team

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn

 Here’s a few of our recent awards:

  • America’s Most Innovative Companies, Fortune, 2025
  • World’s Most Admired Companies, Fortune 2025
  • “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Skills Required

  • Bachelor's degree or equivalent (finance/accounting/business preferred).
  • 5-8 years TA/fund administration/investor services experience with hedge/UCITS exposure.
  • 2-4 years people leadership experience in operations.
  • Strong experience with transfer agency platforms/workflow, SLAs/KPIs, controls, and audit readiness.
  • Process improvement and change/UAT delivery experience; familiarity with technology and automation.

BNY Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.

  • Healthcare Strength Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
  • Parental & Family Support Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
  • Retirement Support The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.

BNY Insights

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The Company
HQ: New York, NY
41,739 Employees

What We Do

We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.

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