Vice President, Client Engagement and Commercial Experiences

We’re seeking a future team member for the role of Client Engagement and Commercial Experiences to join our Commercial Office. This role is located in New York, NY

 

Role Summary

 

The Executive & Client Engagement Programs Vice President is responsible for designing, orchestrating, and continuously enhancing BNY's most strategic client engagement experiences across the Commercial franchise. The role serves as the central coordinator for executive engagement initiatives, ensuring that every high-value client interaction reflects BNY's commitment to client obsession, differentiated service, commercial growth, and relationship excellence.

The role owns the strategy, governance, and execution of executive sponsorship programs, client summits, executive briefing center experiences, hospitality initiatives, and strategic engagement programs that strengthen relationships with key clients and prospects. Working closely with Commercial leadership, Executive Committee members, Client Coverage teams, Marketing, Innovation, Events, Communications, and Client Service partners, the Vice President ensures BNY consistently delivers connected, memorable, and commercially impactful client experiences.

The position also leads the evolution and activation of BNY's Unreasonable Hospitality strategy, partnering across the firm to define new client experience standards, engagement models, and hospitality-led experiences that elevate how BNY shows up for clients. The role helps create a culture of exceptional client experience by identifying innovative ways to deepen relationships, differentiate BNY in the market, and support coverage teams in delivering more intentional, personalized, and impactful client interactions across the client lifecycle.

Through executive sponsorship, strategic events, executive-to-executive engagement, thought leadership programs, and hospitality-driven experiences, the function strengthens client trust, expands executive relationships, enhances BNY's brand and reputation, and creates opportunities for commercial growth across the franchise.

 

In this role, you’ll make an impact in the following ways: 

• Own the strategy, governance, and execution of Executive & Client Engagement programs across the Commercial organization.

• Lead the firm's Unreasonable Hospitality strategy, defining and evolving how BNY delivers differentiated, memorable, and client-centric experiences.

• Design and execute executive engagement programs, including Executive Sponsorship, Executive Committee client engagement, and strategic relationship initiatives.

• Manage and enhance the Executive Sponsor Program, partnering with senior leaders to strengthen executive-to-executive relationships with priority clients.

• Lead the planning and execution of client summits, executive briefings, C-suite engagements, and other high-impact client experiences.

• Partner with Coverage, Marketing, Innovation, Client Service, and Communications teams to create new client engagement experiences that strengthen relationships and support commercial growth.

• Develop executive briefing materials, relationship intelligence, and engagement strategies that prepare leaders for meaningful client interactions.

• Support coverage teams in identifying, planning, and executing strategic client engagement opportunities across the relationship lifecycle.

• Establish enterprise standards, playbooks, and best practices for executive engagement, hospitality, and client experience excellence.

• Capture insights, opportunities, and actions from executive engagements and ensure effective follow-through across stakeholders.

• Define and monitor engagement effectiveness metrics, using client feedback and commercial outcomes to continuously enhance programs and experiences.

 

To be successful in this role, we’re seeking the following:

• 5-8 years of experience

• Bachelor's degree in business or a related discipline, or equivalent work experience required; MBA or other advanced degree preferred 

• Background in leading executive engagement, client hospitality, or relationship management programs

• Track record of delivering high-touch client experiences, leadership meetings, and strategic events

• Ability to build trusted partnerships with senior executives and support executive-to-executive client relationships

• Experience collaborating across commercial, marketing, communications, innovation, and service functions

• Skill in preparing executive-ready briefing materials, client intelligence, and interaction strategies

• Experience developing frameworks, playbooks, and standards that elevate client engagement practices

• Ability to identify and coordinate strategic touchpoints across the client relationship journey

• Experience turning engagement insights into actionable follow-up plans and stakeholder alignment

• Proficiency in measuring program impact through feedback, engagement data, and commercial results

• Strength in creating differentiated, client-focused experiences that deepen relationships and enable growth

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. About the Team

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

 Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. 

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.