Vice President - Client Account Services

Job Description
If you want to make valuable contributions to your team and expand your career and skills in project management, business operations, and in the financial operations world, then our Business Operations team within JP Morgan Chase may have a great opportunity for you. This role supports Global Corporate Banking by driving efforts to understand, challenge, and continuously improve risk and control design and execution and as a member of our team that has locations across the globe, you will be responsible for key control and operational risk management oversight, identifying areas for control enhancement and process improvement, and act as the single point of contact for all functional control partners. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.
As a Client Operations Manager III in the Corporate and Investment Bank, you will own key risk and control topics impacting the business including strategic vision, process, governance, training, and guidance which will be achieved through fostering a proactive risk and control culture, which identifies opportunities to initiate new control capabilities or enhance existing control programs. As the first line of defense for Client Account Services (CAS), business operations prevents, detects and monitors operational, regulatory, and reputational risks. In support of operational excellence, we play a key role in meeting our client commitments and act as a driving force behind the strategic priorities that will future proof our business in an ever-changing global landscape.
Job responsibilities:

• Drive work, manage fast-paced projects, and creatively and pragmatically solve problems
• Lead and engage stakeholders across the business in key projects and initiatives, within CAS and across control functions
• Facilitate interaction and strong connectivity across the CAS Business Operations team, sub-lines of businesses and functional partners, and centralized governance teams
• Build and maintain relationships with banking teams, credit teams, and key partners across the business and supporting functions (e.g., Client Service, Compliance, Risk) and geographies
• Perform data analysis to support and drive key initiatives and projects as assigned
• Prepare and deliver presentation materials to be shared with senior management and other relevant stakeholders
• Identify and partner with others to develop operational processes, implement control points and build procedures for emerging areas, and identify opportunities to improve existing frameworks. Be positioned to support audit and regulatory inquiries
• Identify, assess, advise, and drive strategic solutions through end-to-end project management to create a better business with increased efficiency and more resilient operating environment
• Lead top-down risk analysis, real time control issue detection, escalation, root cause analysis, and remediation; including governing document analysis against existing control framework
• Educate the business around emerging risks, requirements, and processes through developing trainings and crafting internal communications

Required qualifications, capabilities, and skills:

• Bachelor's degree or equivalent of minimum 4 years of experience with background in program, project or control-oriented role (Audit, Risk Management, Compliance, Strategy, Business Management, Consulting or other like-experience)
• Ability to work independently across various levels in the organization and influence and drive change
• Ability to think critically, develop structure, and solve problems in a pragmatic and balanced way with a solution-oriented mindset
• Organized and able to balance and prioritize multiple deliverables with a strong desire to drive execution and positive, collaborative attitude with an ability to inspire others on the team
• Delivers messages effectively through oral and written communication (including PowerPoint presentations)
• Motivated and able to adapt in a fast-paced, dynamic environment; acute attention to detail required
• Analytical skills to assess quantitative and qualitative data, identify operational risk, and draw salient conclusions

Preferred qualifications, capabilities, and skills

• Passion for learning new operating models, technologies, and industry trends
• Excellent oral and written communication skills
• Proven track record of control/program expertise
• Desire to drive process improvement
• Excels in using Microsoft suite, PitchPro+ , and able to quickly learn various other tools/platforms
• Knowledge of the financial industry, Custody products, sub-Line of Business, Functional areas, and/or Product is a plus

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.