Vice President, Change Management - Card Marketing

Job Description
Join our dynamic team to drive impactful change management initiatives that transform our Card Marketing operations. Be at the forefront of innovation and collaboration.
As a Vice President in the Card Marketing Activation & Transformation Program Office, you will play a pivotal role in stewarding and enhancing our change management program. You will ensure that organizational projects meet their objectives on time and on budget while minimizing resistance from team members. Your work will strengthen our centralized governance process and incorporate external changes impacting our teams, fostering a culture of change and innovation.
Job Responsibilities:

• Develop and implement comprehensive change management plans for organizational transformations.
• Create actionable deliverables for project teams, integrating change management activities into project plans.
• Engage and manage key stakeholders, addressing their concerns and expectations.
• Establish clear communication channels and tailored training programs to support new processes.
• Proactively manage resistance, providing resources for smooth transitions.
• Define and measure success metrics, monitoring change progress and communicating updates.
• Consult and coach project teams, focusing on people-first change management.

Required Qualifications, Capabilities, and Skills:

• Acute business and marketing acumen with an understanding of organizational challenges.
• Experience with change management principles, methodologies, and tools (Change Practitioner certification recommended).
• Minimum of 7 years of experience managing large-scale organizational change.
• Expertise in creating visually appealing presentations and communication materials.
• Ability to work collaboratively with cross-functional teams and build strong relationships.
• Flexible and adaptable in ambiguous situations.
• Strong problem-solving, critical thinking, and root-cause identification skills.
• Excellent active listening skills and a people-first mentality.

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.