Vice President, Business Operations & PMO Lead

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Vice President, Business Operations & PMO Lead do at Fiserv?
A successful Vice President, Business Operations & PMO Lead at Fiserv serves as a strategic partner to the COO, helping turn priorities into disciplined execution across Financial Services Technology & Operations. This leader drives governance, financial management, portfolio oversight, workforce planning, and operational excellence across a complex, multi-functional organization. They also create clarity for senior leadership by aligning teams, improving visibility into performance and risk, and enabling informed decision-making.

What you will do?

• Serve as a trusted advisor to the COO by supporting strategic planning, operating cadence, leadership communications, and executive-level materials including board updates, business reviews, and leadership presentations.
• Lead annual and multi-year planning, business reviews, and reporting rhythms that track KPIs, standardize insights, and align strategic programs to enterprise and business priorities.
• Own financial oversight across the organization by managing budgeting, forecasting, variance analysis, cost discipline, productivity tracking, ROI measurement, and optimization of run-versus-change spend and resource allocation.
• Oversee the portfolio of strategic initiatives by driving alignment, prioritization, delivery visibility, risk and dependency tracking, and escalation and resolution of critical execution issues across business units.
• Lead headcount and workforce strategy, location strategy, vendor management, and continuous improvement efforts that strengthen process efficiency, governance maturity, reporting automation, and transformation initiatives including modernization, cost optimization, AI adoption, and operating model evolution while partnering across technology, operations, finance, HR, and executive leadership.

What you must have?

• 12+ years of experience in business management, PMO, strategy, operations, or financial management roles within technology and/or operations organizations.
• 7+ years of leadership experience supporting senior executives and managing cross-functional governance, planning, and operating rhythms.
• Bachelor’s degree in business, finance, technology, or a related field.
• 5+ years of experience leading financial planning activities including budgeting, forecasting, variance analysis, and performance reporting.

What would be nice to have?

• 10+ years of experience in large-scale technology and operations environments within financial services.3+ years of experience supporting transformation programs involving modernization, AI adoption, cost optimization, or operating model change.
• Master’s degree in business, finance, or a related discipline.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

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