Vice President, Applications System Development - CRM Salesforce

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

As the VP of Salesforce Engineering, you will serve as a senior leader within the technology organization, responsible for driving the strategic vision, architecture, and delivery of Salesforce-based solutions that propel business growth and operational excellence. This role requires deep expertise in the Salesforce platform, a robust understanding of business processes, and proven leadership in building and scaling high-performing engineering teams. You will collaborate across departments to align Salesforce initiatives with organizational goals, ensuring maximum platform value and innovation.

Key Responsibilities:

Strategy & Platform Leadership

• Develop and execute the strategic roadmap for Salesforce platform adoption, customization, and optimization to meet evolving business needs.
• Lead the governance of Salesforce initiatives, ensuring alignment with enterprise objectives and best practices in architecture, security, and scalability.
• Champion the use of Salesforce as a core business platform, identifying opportunities for automation, process improvement, and new capability development that drive measurable business value.
• Oversee the creation and maintenance of disaster recovery and business continuity plans specific to Salesforce and integrated systems.
• Develop roadmap for AI AgentForce scaling, including capacity planning for autonomous systems handling sensitive business processes 
• Evaluate emerging Salesforce AI features like Atlas Reasoning Engine integration and automated threat detection capabilities

Platform Acquisition, Integration & Deployment

• Evaluate, recommend, and oversee the implementation of Salesforce products, AppExchange solutions, and custom integrations, balancing cost-effectiveness with business impact.
• Manage the Salesforce engineering budget, including resource allocation, licensing, and vendor contracts, ensuring optimal investment in platform growth and maintenance.
• Stay abreast of Salesforce ecosystem trends, releases, and emerging technologies, advising executive leadership on their strategic and financial implications.
• Foster strong partnerships with Salesforce, external vendors, and consulting partners to enhance platform capabilities and support business objectives.

Operational Excellence

• Lead the engineering team in delivering high-quality Salesforce solutions, ensuring continuous improvement in development practices, release management, and platform performance.
• Collaborate with business stakeholders to gather requirements, prioritize projects, and deliver solutions that enhance user experience and operational efficiency.
• Establish and monitor service level agreements (SLAs) for Salesforce platform availability, reliability, and support, ensuring stakeholder satisfaction.
• Define and enforce standards, policies, and best practices for Salesforce development, integration, and data management.
• Own incident, change, and release management processes for the Salesforce environment, ensuring minimal disruption and rapid issue resolution.
• Agentic AI Integration: Oversee deployment of Salesforce Agentforce solutions, configuring natural language instructions and action libraries for AI agents handling sensitive business operations 
• AI Security Protocols: Implement real-time toxicity detection and data masking through Einstein Trust Layer for all Salesforce AI-powered customer interactions 
• Compliance Automation: Utilize AI-driven audit trails and automated compliance checks that validate data handling against regulatory requirements during every release cycle

Leadership & Team Development

• Build, mentor, and lead a world-class Salesforce engineering team, fostering a culture of innovation, accountability, and continuous learning.
• Develop organizational structures and career pathways that support both current business needs and future growth in Salesforce capabilities.
• Drive talent acquisition, retention, and development strategies to ensure the team possesses cutting-edge Salesforce and business acumen.
• Promote cross-functional collaboration, ensuring Salesforce solutions are integrated seamlessly with other technologies and business platforms.
• Ability to build cross-functional teams with hybrid skills in Salesforce CRM, AI/ML fundamentals, and regulatory compliance

Business Acumen & Risk Management

• Translate business strategies into Salesforce platform solutions that deliver competitive advantage and operational efficiency.
• Develop business case justifications and cost/benefit analyses for Salesforce investments, communicating value and risk to executive stakeholders.
• Assess, communicate, and mitigate risks associated with Salesforce-related technology investments and implementations.

Security & Compliance Leadership

• Design and enforce security protocols for Salesforce implementations using Salesforce Shield, Platform Encryption, and Einstein Trust Layer to protect sensitive data across all clouds (Sales/Service/Experience) 
• Implement AI-driven compliance monitoring systems leveraging Salesforce’s Atlas Reasoning Engine to automatically detect GDPR/CCPA violations and PII exposure risks
• Establish AgentForce  AI governance frameworks ensuring autonomous systems follow ethical guidelines through topic classification and dynamic grounding mechanisms
• Conduct regular ethical red teaming exercises to test AI agent responses for bias, toxicity, and regulatory compliance

Requirements:

• Bachelor’s degree in Computer Science, Business, Engineering, or a related field (Master’s preferred)
• 12+ years of progressive leadership experience in technology delivery, large scale business transformation, or enterprise program execution
• Extensive experience leading Salesforce engineering teams and delivering large-scale Salesforce solutions in complex, enterprise environments.
• Deep knowledge of Salesforce architecture, platform capabilities (Sales Cloud, Service Cloud, Experience Cloud, etc.), and integration patterns.
• Proven ability to translate business requirements into scalable, secure, and innovative Salesforce solutions.
• Strong financial management skills, including budgeting and vendor management.
• Demonstrated leadership in team development, talent management, and cross-functional collaboration.
• Excellent communication and stakeholder management skills, with the ability to influence at all levels of the organization.

This role is ideal for a visionary leader who combines technical mastery of the Salesforce platform with strategic business insight, driving digital transformation and organizational success through Salesforce innovation

At Global Payments our vision is to be “Champions of Inclusion.” We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. We aspire to ensure fair treatment, access, opportunity and advancement for all team members. We believe all team members should be able to bring their true, authentic selves to the workplace and feel accepted, engaged and understood.

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

Applicants MUST be authorized to work in the U.S. We are unable to sponsor or take over Sponsorship of an Employment and/or Student Visa at this time or any time in the near future for sponsorship.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].