About this role
Role Summary
The Vice President of Data Platform Managed Services & Operations is a hands on execution leader responsible for ensuring flawless daily operations across global L1/L2 support, onboarding, platform reliability, incident management, and client servicing for both BlackRock teams and clients. This role owns the delivery engine of the Data Platform—driving disciplined operational practices, ensuring predictable outcomes, and enforcing end-to-end rigor in monitoring, triage, SLAs, and production stability. The VP directly leads the execution of onboarding workflows, operational readiness, and cross team coordination required for seamless go lives.
Key Responsibilities
Platform Operations & L1/L2 Support
Run daily global L1/L2 operations with precision—ensuring alerts are actioned, incidents are triaged quickly, and escalations are handled endtoend.
Drive operational cadence through daily dashboards, SLA/SLO reviews, and exception management routines.
Enforce operational discipline via robust SOPs, runbooks, and standardized operating procedures.
Ensure audit readiness through proactive documentation, control adherence, and timely remediation of gaps.
Pipeline & Use Case Onboarding
Lead execution of onboarding workflows with defined checkpoints, timelines, and acceptance criteria.
Ensure all engineering, data, and operations deliverables are completed before golive—including monitoring setup, runbooks, access, and quality validations.
Standardize and enforce onboarding checklists and readiness gates to avoid variability and rework.
Client Servicing & Client Experience
Directly own the operational aspects of client experience by ensuring timely delivery, proactive communication, and reliable support.
Lead service reviews, handle escalations, and ensure closure of client issues with defined timelines and updates.
Build structured feedback loops to continually tighten service quality and platform experience.
Transformation & AI Driven Innovation
Implement AI and automationled workflows that immediately improve operational performance (autotriage, noise reduction, routing, RCA acceleration).
Execute incremental automation releases focused on eliminating manual steps and reducing MTTR.
Partner with Engineering to convert repetitive tasks into selfservice or selfhealing capabilities.
Incident & Problem Management
Lead major incident calls with urgency—owning triage, impact assessment, mitigation steps, and communication.
Ensure highquality RCAs with clear corrective actions, timelines, and accountability.
Track and govern recurring issues, drive MTTR reduction, and enforce closure of longtail operational problems.
Skills & Qualifications
Deep understanding of data platforms (cloud, data lakes, warehouses, streaming) and ETL/ELT orchestration. [
Strong experience with monitoring, observability, service management, and operational tooling.
Proven expertise in Incident, Problem, and Change Management.
Demonstrated ability to manage client impacting operations and govern SLAs/SLOs.
Ability to drive automation and AI based operational improvements.
Strong analytical, communication, and stakeholder management skills.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
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What We Do
As the world’s largest asset manager, BlackRock partners with investors around the globe to help them (and those on whose behalf they invest) plan for life’s most important goals – like retirement, home ownership and their children’s education. Our clients range from governments, foundations and other large institutions to those investing on behalf of individuals, including firefighters, nurses, teachers and factory workers. BlackRock was founded with the idea of creating a better asset management firm — one that was purpose-driven, focused on clients and risk management, and propelled by data and technology. Our breakthrough Aladdin® platform is BlackRock’s technological backbone, helping investors see and manage their whole portfolios in one place – from constructing investments to monitoring risk and executing trades. Used by hundreds of external institutions around the world, Aladdin combines powerful analytics and a common language to help investment teams make faster, more informed decisions across public and private markets. It’s a key part of our business and one of the reasons we’re trusted to manage more assets than any other investment manager today. At BlackRock, we challenge conventions and raise the bar for what’s possible. We harness technology to unlock new solutions, simplify complexity, and deliver investment strategies that meet people where they are. Whether it’s retirement planning, wealth building or navigating market shifts, we’re here to help clients invest more easily, more affordably and with more choice as we chart a path toward financial well-being together. Learn more: Careers.BlackRock.com
Why Work With Us
Without our people, technology is irrelevant. When we combine the power of people with the power of technology, we amplify our ability to create better outcomes for our employees, clients, shareholders and society alike.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
BlackRock has 25,000 employees across more than 100 offices in over 40 countries around the world.
