Vice President Account Management – Comms & Media, EMEA (Hammersmith - on-site)
Who Are We
Hansen (ASX: HSN) is a global provider of software and services to the telecoms and pay-media vertical, and also the energy & water industries. With our award-winning software suite, we help more than 600 customers in over 80 countries to create and deliver new products and services, engage with customers, and control and manage critical revenue management and customer support processes.
Traditionally Hansen has been known for our billing and customer care solutions for utilities and energy companies; and for our BSS/OSS solutions for the communications industry. Yet today our solutions are far broader than this – from turning product innovation into new business revenue to creating and delivering a suite of catalog-driven cloud applications that enable service providers to expand their offerings and deliver fantastic customer experience. Put simply, our solutions are essential ingredients in our customers’ commercial business model, providing them with the ability to create and deliver these essential services, charge for them, and establish and maintain lasting relationships with their end customers.
Why This Role Matters
Lead and Develop. Own and Shape. Renew and Retain.
At Hansen, we enable and empower our customers to deliver essential services through our innovative software solutions. Based out of our London office, as Vice President in our EMEA Comms & Media vertical, you’ll be a key leader of our regional Account Management function and drive strategic growth through client retention, expansion, and relationship excellence. This is a critical leadership role, focused not just on managing accounts, but on shaping how we deliver value, build trust, and grow revenue across a diverse and complex region. As such, you will be instrumental to our regional growth plans by building and maintaining key relationships, driving growth through commercial and strategic planning, and ensuring your team delivers best-in-class service consistently.
As one of the senior Account Management leaders in EMEA, you'll own some of Hansen's most valuable customer relationships while leading and developing a high-performing regional team. You will directly impact revenue, retention, and strategic expansion—ensuring we remain trusted partners to the global telecom and Pay-TV brands we serve.
What You’ll Do
- Own strategic client relationships and act as a trusted consultant to deepen engagement and unlock growth opportunities
- Lead and grow members of the EMEA Account Management team, including performance management, recruitment, and development
- Develop and execute regional account plans aligned with business goals and market dynamics
- Drive revenue growth from existing accounts through upsell, cross-sell, and renewals in collaboration with sales and marketing
- Act as the regional voice of the customer, ensuring needs are addressed across delivery, support, and product functions
- Track, report, and communicate progress on account KPIs and regional performance metrics
- Collaborate cross-functionally with marketing, sales, and product teams to align strategy and customer value delivery
What You Bring
- Proven Senior Account Management or other relevant client leadership experience, especially within a Services (vs Product) environment.
- Strong leadership, operational, and commercial capabilities with P&L accountability experience.
- Exceptional interpersonal and stakeholder engagement skills at all levels, from regional teams to C-level clients.
- A track record of managing a portfolio of accounts with a focus on exceptional performance and high levels of retention and guiding teams to hit their markers and metrics.
- Deep understanding of the EMEA telecoms and media landscape and key market drivers
- Willingness to travel across EMEA
- Language skills: native or fluent English is essential, whilst other languages are highly beneficial, especially French
- Hansen is a people-first organization and, as such, this is an onsite role.
We are proud to be an equal opportunities employer. Hansen prides itself on celebrating diversity and is committed to creating an inclusive environment for all employees, even extending this to how we work with our customers, partners and suppliers. We welcome applications from all qualified candidates, regardless of age, disability, gender identity or expression, marital status, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic. If you require any adjustments or accommodations during the recruitment process, please let us know.
Skills Required
- Proven Senior Account Management or relevant client leadership experience
- Strong leadership, operational, and commercial capabilities with P&L accountability experience
- Exceptional interpersonal and stakeholder engagement skills
- Track record of managing a portfolio of accounts focusing on performance and retention
- Deep understanding of the EMEA telecoms and media landscape
- Willingness to travel across EMEA
- Native or fluent English; other languages are beneficial
What We Do
Hansen Technologies (ASX:HSN) is a global software and services provider to the energy, water/utilities and telecommunications industries. The company currently serves more than 600 customers in over 80 countries, supported by a collaborative and diverse team that embraces the hybrid way of working. For connection and collaboration, we have more than 36 offices and development centres located around the world. Within the communications industry, 5G represents the next new frontier for our customers – that unchartered territory to create opportunities and capitalise on new business models and resulting revenue streams. In the energy sector, we are in the midst of a transition. The move to renewables and self-generated energy changes the traditional commercial model. Today, our customers are no longer in the era of supplying basic commodity services - they are in era of providing new energy services and related experiences. We help our customers traverse these challenges and opportunities and realise the next new monetisable experiences. And that is why our mission is to provide industry-specific software products and expertise that enables our customers to easily capitalise on the commercial opportunities of the evolving energy, utilities and communications markets. We make this possible by providing highly reliable, mission-critical software and specific industry expertise to help our customers more easily innovate and sell new services and market offerings, comply with changing market regulation, and power new business models in areas such as emerging sustainable energy supply, IoT, and new next-generation connected services. We aim to achieve this through long term collaboration with our customers and partners and through a global workforce of skilled professionals that embrace challenges and are committed to positive outcomes for our company, employees, customers, and the planet
