- Lead AI-enabled transformation in Operations charter - Accountable for integrating AI into P&C India insurance domain operations to drive measurable business outcomes
- Lead delivery for the assigned portfolio, ensuring operational, financial, business and transformation goals are consistently met
- Build a high-performance, inclusive, and AI and digitally fluent team
- Champion operating model simplification, cross-functional collaboration, and scalable governance
- Represent operations in executive forums with crisp business health, risk, investment, and AI/transformation narratives
- Shape differentiated Insurance capabilities, including domain-specific AI solutions and proprietary delivery frameworks
- Own AI-enabled transformation within P&C Insurance Domain Operations India:
- Embed automation and analytics into core workflows, while liaising across operations, digital, data and client ecoystems to align AI in Ops initiatives with enterprise priorities
- Establish KPIs and structured outcome-based models to drive clear ROI and adoption
- Lead workforce reskilling, change management and stakeholder buy-in for AI-augmented roles
- Lead end-to-end delivery across the allocated portfolio, ensuring SLA adherence, quality, risk governance, and client confidence
- Contribute to domain operations strategy (Insurance – Property & Casualties), execution, P&L performance, and margin expansion
- Partner with IMUs and client CXOs to convert delivery excellence into growth, expansion, advocacy, and long-term strategic partnerships
- Bachelor’s degree in Business, Commerce, Finance or a related field; MBA or equivalent postgraduate qualification preferred
- Proven record of embedding AI/automation into operational workflows
- Professional certifications in Property & Casualty Insurance, Operations Excellence, Program Management, Analytics, or Financial Management (e.g., CPCU, AINS, PMP, PRINCE2, Lean Six Sigma Black Belt, CFA, FRM) will be an advantage
- Potential next moves include broader SGU or Industry & Market Unit leadership
Skills Required
- Bachelor's degree in Business, Commerce, Finance, or related field
- MBA or equivalent postgraduate qualification
- Professional certifications in P&C Insurance, Operations Excellence, Program Management, Analytics, or Financial Management (e.g., CPCU, AINS, PMP, PRINCE2, Lean Six Sigma Black Belt, CFA, FRM)
- Experience owning domain operations strategy for Property & Casualty insurance
- Proven P&L ownership and margin expansion experience
- Experience leading end-to-end global delivery, ensuring SLA adherence, quality, risk governance, and client confidence
- Experience driving AI, analytics, automation, and platform-led transformation with measurable ROI and adoption metrics
- Ability to build and lead high-performance, inclusive, geographically distributed leadership teams
EXL Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EXL and has not been reviewed or approved by EXL.
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Healthcare Strength — Medical plan options include HSA, HRA, and PPO choices, with additional health-related programs such as disability coverage and an employee assistance program. Feedback suggests these options provide meaningful flexibility and coverage breadth for many roles.
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Leave & Time Off Breadth — Up to 20 days of paid time off, plus federal holidays and paid sick and safe time, are highlighted. Feedback suggests this leave structure is a notable benefit alongside core compensation.
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Retirement Support — A traditional and Roth 401(k) with up to a 3% company match and full vesting after one year is described. Feedback suggests this match and vesting timeline help bolster long-term savings.
EXL Insights
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
