The Role
The ViaCheck Specialist provides administrative support, conducts risk analysis, prepares financial statements, and trains agents to improve operations and customer satisfaction.
Summary Generated by Built In
Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and 287,885 locations in 95 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, innovation, integrity and impact.
Position Description:
ViaCheck Specialist work in a variety of tasks, providing administrative support along with clerical duties that aid the daily business operations of ViaCheck, helping to reach team goals.
Assignments and Responsabilities
- Risk Analysis for Viacheck transactions (electronic check processing service)
- Follow-up on Hold transactions that requires documentation
- Analyses data for "Top Makers."
- Request and apply bank adjustments
- Post returned items into agencies balance and GP (accounting program)
- Prepare Agents' statement analysis
- Generate and analysis of operations reports
- Review voided checks and specific returned checks
- Follow-up Salesforces tickets
- Support BDES and agents' requirements or questions to ensure customer satisfaction
- Develop and apply trade agreements with agents or BDEs
- Provide product training to Agents and BDEs
- Follow-up new or existing agents with low or no production
- Prepare application packages for agents' bank accounts
- Support operations as need it
- Any task required by the supervisor or director of ViaCheck
- Prepare and file forms and other documents
- Analyze all processes and forward suggestions for improvement to the supervisor
Abilities
- Have a positive predisposition and attitude towards clients and co-workers
- Excellent verbal and written communication skills and proficient mathematical skills.
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- High School Diploma
- Flexible Schedule
- English medium-high professional
Work Conditions
- This position is executed in an office setting. Requires regular use office equipment like computers, phones, copy machines, Filing cabinets and fax machine.
Come work for industry leaders! We are the fastest growing company in the industry, with best in class products. We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.
Top Skills
MS Office
Salesforce
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The Company
What We Do
Viamericas offers money transfer, bill payment, check processing and top-up services at agent locations across the United States, and a network of thousands of pay-out locations throughout Latin America, India and Asia. Viamericas provides easy, fast and safe international payments and superior customer service.
