Veterinary Care Representative (Remote)
Pay: $17.50/hour
Remote: Must reside in one of the following states -- Arizona, Florida, Texas
Chewy Veterinary Care is hiring full-time Veterinary Care Representatives to support pet parents and veterinary practices through compassionate, high-quality customer service. This role is primarily remote but requires living within a commutable distance to our local-area practices for occasional in-person support.
If you enjoy helping others, working with pets, and engaging in meaningful conversations, this could be the purr-fect opportunity!
What You'll Do
- Handle inbound calls from pet parents, veterinary practices, pharmacies, and vendors
- Schedule, reschedule, and manage wellness, sick, surgical, and urgent appointments
- Answer questions about services and assist with appointment-related needs
- Conduct follow-ups and outreach for prior medical requests and authorizations
- Research and resolve customer issues using active listening and problem-solving skills
- Collaborate with teams and leaders using virtual tools (Zoom, Slack)
- 1-3+ years of small animal veterinary or related industry experience
- Strong multitasking skills in a fast-paced, virtual call center environment
- Comfort using multiple computer systems and navigating online resources
- Flexibility to adjust schedule and work overtime as needed
- Ability to maintain confidentiality and pass a background check
- Dedicated, distraction-free workspace suitable for webcam use
- Wired high-speed internet (30 Mbps download / 10 Mbps upload minimum)
- Cell phone or tablet for two-factor authentication
- Chewy provides all required equipment
- Inclusive, supportive culture where you belong
- Opportunities for growth and development
- Competitive pay, medical & dental insurance, 401(k), and more
- Chance to make a real difference for pets and their families
Ready to Make a Difference?
If you're a customer care professional who loves helping pet parents and is looking for a meaningful career in pet health protection, we'd love to hear from you!
Apply today and help us provide peace of mind to pet families everywhere.
The hourly range for this role is $15.14 - $22.83.
- The specific hourly range offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) subject to manager approval. Non-exempt hourly team members in Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- 1-3+ years of small animal veterinary or related industry experience
- Strong multitasking skills in a fast-paced, virtual call center environment
- Comfort using multiple computer systems and navigating online resources
- Flexibility to adjust schedule and work overtime as needed
- Ability to maintain confidentiality and pass a background check
What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Employees engage in a combination of remote and on-site work.
