Job Description:
The Vet Express Manager will focus on the project management and execution of the Vet Express D2C model. The Vet Express manager will also focus on everyday management of the D2C value proposition, driving continuous improvements and efficiencies over time in close collaboration with the UK Sales team & working in conjunction with D2C experts to maximise Vet recommendation, pet owner experience, conversion.
Responsible for management of the UK Vet Express system, including service development road map & day to day operations
Monitor, analyse and report performance of key Vet Express metrics, as well as creation & socialisation of clear dashboards
Define pricing guidelines, regularly monitor and provide recommendations to Pet Professional Director to ensure market competitiveness
Collaborate with UK demand team to understand pain points for Clinics & Pet Owners to improve digital recommendation & conversion (including time spent in clinics & trade shows)
Coordinate & deliver roadmap on service / tool improvements to drive short- and long-term value alongside Vet Source, UK Demand and D2C Experts
Enrich service level over time (take actions to improve NPS)
Optimise any appropriate media, clinic & trade show communications to drive visibility & use of Vet Express
Define & optimise CRM flows including, but not limited to, initial recommendation, follow up for non order, follow up for drop off, reactivation, engagement, complimentary products
Develop long term plan to scale solution with Corporate Vet Chains, Independents & Pet Rescue centres
What are we looking for:
Proven experience in E-Commerce Sales or Digital Marketing
Strong commercial mindset
Capable of developing and building relationships across a matrix organisation.
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
Top Skills
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us.
Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™.
We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
