Job Title: Verification/References Specialist
Job Description Summary: The verification/references specialist shall be mainly responsible for answering Inbound and Outbound calls for references, education, credential and employment verification. The successful candidate must have excellent attention to details and must have a high-level of analytical skills to provide a comprehensive report to the client.
This is what you’ll do:
- Manage Inbound and Outbound calls for employment, education and other references verifications.
- Obtain Verification and references information via phone, fax, mail, etc.
- Investigate and confirm reference credibility.
- Update reference contact information within database.
- Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
- Perform other duties and responsibilities as assigned. (Call out to specific organization/school as requested by a client and referees for clarification)
- Coordinate with other departments via phone and email regarding the status of the background check.
- Transferring calls to appropriate departments
- Update database and complete verification report.
- Other duties may be required such as:
- Setting up client orders
- Completing database check
- Work allocation duties
- Quality checks
This is what we’re looking for:
- Candidate must at least have spent 2 years in College or 1 year in college with BPO experience.
- Requires excellent command on the English language and can handle conversational interviews.
- Proficiency on basic computer applications, e.g. Microsoft office and Web browsers
- Must be amenable to work remotely in the Night Shift and/or shifting schedules.
- Experience doing Inbound calls/transactions is recommended (but not required).
Assessment Passing Scores:
- References/Verifications
- Typing Speed – 60 WPM
- Attention To Detail – 80%
First Advantage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Advantage and has not been reviewed or approved by First Advantage.
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Retirement Support — A retirement plan is consistently described as part of the core package, including a 401(k) with an employer match and match levels that can be competitive. An Employee Stock Purchase Plan is also referenced alongside retirement, adding another long-term savings vehicle in some regions.
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Leave & Time Off Breadth — Time off is positioned as a meaningful strength, with generous vacation/holiday coverage and policies that can be flexible depending on employee type. Flexible Time Off for salaried roles, accrual-based PTO for hourly roles, and Volunteer Time Off are all cited as available in the broader package.
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Healthcare Strength — Medical coverage appears anchored in a mainstream national network, with Aetna-administered options referenced and broad provider acceptance highlighted. Overall medical coverage is framed as fairly good to very good in quality, even if the exact plan design varies by state and year.
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First Advantage delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance. With offices in 26 locations and a staff of 4,000+ employees, First Advantage leverages leading technology and the industry’s largest global capabilities to complete background checks in 200+ countries and territories. If you’re looking for employee or tenant background check solutions that enable fast and reliable decision making, we’re your First Advantage. For more detailed information on First Advantage products and services, visit fadv.com.
