About Inhabit
Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at, visit inhabit.com.
About ScreeningOne
ScreeningOne is a national background screening company which has been servicing the needs of both large and small organizations since 1999. We help companies, institutions, and government agencies manage potential risks through the identification, retrieval, storage, analysis and delivery of data. ScreeningOne has evolved through the years to become one of the largest and most respected background screening companies in the country.
Job Description
The Verifications Analyst is responsible for processing verification products entered into the ScreeningONE screening system and/or assigned by their Operations Manager. The Verifications Analyst will be required to process a high volume of new orders and an existing workload of open/pending orders on a daily basis while maintaining a very high quality-of-work level. The Verifications Analyst will spend the majority of their time communicating with clients, applicants and service providers to obtain the necessary information required to complete the various verification product requests.
This person should be customer-focused, detail-oriented, and must possess great written and verbal communication abilities. They need to be highly adaptable to a constantly changing environment and should always be looking for opportunities to grow, evolve, and improve processes to increase efficiency.
QualificationsFunctions and Responsibilities
- Build a rapport with customers by greeting them in a courteous, friendly, and professional manner.
- Process verification products using the ScreeningONE screening system
- Communicate with clients, applicants and information providers via phone, email and fax to obtain the information necessary to process and complete verification products
- Maintain productivity spreadsheets on a daily basis
- Keep well informed of the latest industry best practices and company operating procedures for performing verification screenings
- Some data entry
- First level phone support for clients, end-users and internal staff
- Other operations duties as assigned by manager
Minimum Qualifications
- Must demonstrate effective critical thinking skills and be able to problem solve.
- Clear and professional phone speaking voice
- Strong customer service skills and professionalism
- Strong attention to detail and organization skills
- Ability to work individually and as a member of a team
- Strong written and verbal communication skills
- Strong data entry, computer and clerical skills
- Bilingual a plus
Education Requirements
- High School Diploma or equivalent
Type
- Full time (Non-Exempt)
- Monday thru Friday 8:00 to 5:00
Location
- We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.
- Knoxville, TN or Alpharetta, GA office
Benefits Include
- Competitive Pay
- Health Insurance: Medical, Dental, Vision and Prescription Plans
- Health Savings Accounts
- Flexible Spending Account
- Dependent Flexible Spending Account
- Critical Illness
- Accident
- Retirement Savings Plan (401K) with discretionary company match
- Short and Long Term Disability
- Company Paid $25,000.00 life insurance
- Supplemental Life and AD&D Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Vacation
- Paid Volunteer Time
- Inhabit Employee Discount Programs
Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodation to applicants.
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Skills Required
- Effective critical thinking skills
- Clear and professional phone speaking voice
- Strong customer service skills and professionalism
- Strong attention to detail and organization skills
- Ability to work individually and as a member of a team
- Strong written and verbal communication skills
- Strong data entry, computer and clerical skills
- High School Diploma or equivalent
What We Do
Inhabit IQ is a software company that provides a tech-forward ecosystem of products and best-in-class solutions for the residential, vacation, and commercial property management industries.
