Verification Specialist

Position Overview

Position Overview

• Assist providers in completing registration and enrollment requirements for direct deposits.

• Client-facing individual support, team environment.

• This position will work a Monday – Friday shift, from 11:30am - 8:00pm EST.

What You’ll Do Daily

• Verify registration and enrollment requests and forms contain all necessary and appropriate information.

• Review daily reports and data entry forms to identify accounts that need maintenance or verification.

• Contact clients by phone to collect information needed to verify or update their accounts.

• Respond to basic questions, by phone or secure mail messages, about specific Zelis products and services.

• Troubleshoot and resolve customer issues in a professional and timely manner.

• Adhere to Zelis Payments standards and policies to ensure client privacy.

What You’ll Bring to Zelis

• Excellent customer service and soft skills.

• Strong communication skills, both written and verbal.

• Attention to detail and good analytical skills.

• Computer proficiency and technical aptitude.

• Ability to adapt to change and respond effectively in a fast paced and deadline focused environment.

• Ability to prioritize tasks to meet deadlines and work within defined SLA’s.

• Ability to utilize MS Office Suite products.

• Ability to sit for extended periods of time.

• A standard business environment with moderate noise levels and minimal distractions.

• Ability to lift and move approximately thirty (30) pounds on a non-routine basis.

• Associate degree/two years of college, or equivalent work experience, preferred.

• Thorough knowledge of company and departmental policies and procedures of Zelis optional.

Base Salary Range

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity  
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. 

Accessibility Support 
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected]. 

Disclaimer 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.