The Centralized Verification Specialist Senior will be responsible for accurate and timely investigation of sub-prime consumer loan applications. Ensure that critical loan approval stipulations are addressed, resolved, and meet company policies. Identify and escalate complex issues as they are identified. Support both a Centralized Sales operation and a nationwide branch office network.
In the Role
- Maintain thorough knowledge and understanding of OneMain’s policies and procedures, as well as state and federal laws
- Act as point of escalation for department, working more complex requests and exception approvals
- Assists in training new hires and supporting ongoing training to existing TM’s
- Supports peers as subject matter experts in departmental policy, procedure, and best practices
- Cross trained in multiple functional areas
- Comprehensive understanding of verification workflow
- Ensuring loan stipulations are distributed appropriately to ensure cycle time meets or exceeds customer expectations and individual process and service level standards
- Verification activities may include validating identity, address, and social security number; employment, auto insurance, automobile value, lien and title verification; analyzing proof of income and disposable income; fulfilling loan requests, perfecting liens and reviewing loan documents for accuracy and completeness
- Provide escalation support on complex issues that may arise to ensure timely and accurate processing of loan stipulations
- Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process
- Identify, investigate, and/or escalate potential fraud risks
- Act as a liaison between multiple internal and external customers and/or vendors. This will include written and verbal communication with Centralized Sales, Underwriting and Branch personnel
- Identify process improvement opportunities to increase efficient and effective loan stipulation verification
- Identify process related risks and offer suggestions on potential controls to mitigate risks
Requirements
- High School Diploma or GED plus 1 or more years in customer service
- Minimum 1 year of OMF verification experience
- Strong communication skills (oral, written, and interpersonal)
- Excellent customer service skills
- High level of motivation to deliver results
- Demonstrated ability to accomplish results in a team-based environment
- Ability to build relationships and partnerships
- Ability to review loan documents in a timely fashion for accuracy
- History of using sound reasoning and exercising good judgment
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.
Skills Required
- High School Diploma or GED
- At least 1 year of customer service experience
- At least 1 year of OneMain Financial verification experience
- Strong oral, written, and interpersonal communication skills
- Excellent customer service skills
- Ability to achieve results in a team-based environment
- Ability to build relationships and partnerships
- Ability to review loan documents accurately and promptly
- Sound reasoning and good judgment
OneMain Financial Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OneMain Financial and has not been reviewed or approved by OneMain Financial.
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Retirement Support — Retirement benefits include a 401(k) with a dollar-for-dollar match up to 4% after six months, supporting long-term savings. An employee stock purchase plan with a 10% discount adds another ownership-oriented reward element.
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Leave & Time Off Breadth — Time-off offerings include vacation that can grow to five weeks, paid holidays, personal days, sick time, and three paid volunteer days. Paid parental leave is offered at 100% pay for six weeks, adding to the overall leave mix.
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Flexible Benefits — A broad menu of benefits spans HSAs/FSAs, disability coverage, life and long-term care solutions, tuition reimbursement, and voluntary options like pet insurance and legal assistance. Backup child/elder care and adoption assistance further widen the set of selectable supports.
OneMain Financial Insights
What We Do
OneMain provides personal loans with one on one, local service at branches nationwide. Our personalized loan solutions offer customers a simple and straightforward loan application, fixed rates, fixed payments, clear terms and multiple payment options.
