Role: Entry Level - Operations Specialist
LOCATION: On-site in Pontiac, MI
SCHEDULE: Full-time, Monday–Friday, 8-hour shift with a 1-hour lunch break
This entry-level opportunity is perfect for someone ready to turn their customer service skills into a long-term career. No office experience is required. You'll use the skills you already have to help deliver an exceptional client experience while keeping loans moving through the approval process. We'll provide paid training, ongoing support and opportunities to grow every step of the way.
CAREER GROWTH OPPORTUNITIES
- Guaranteed pay increases every 6 months during your first 3 years
- Promotion opportunities available as early as 6 to 9 months based on performance
- Eligibility to explore new roles across the company after 9 months in current position
This position is not eligible for employer-sponsored work authorization, either now or in the future. Applicants must be authorized to work in the United States without employer sponsorship.
WHAT YOU WILL BE DOING- Enter, review and organize loan information and documents within our systems
- Provide professional phone service to clients and internal teams
- Meet daily quality and production goals
Must Have Qualifications:
- High school diploma or equivalent
- Comfortable using technology and learning new software
- Strong communication
- Attention to detail
- Positive, learning-focused attitude
Nice to Have Qualifications:
- 1+ year of experience in a fast-paced customer service environment such as retail, hospitality, food service, delivery services or warehouse operations
- Previous experience with Microsoft 365 tools such as Outlook, Teams, Excel or Word
United Wholesale Mortgage is firmly committed to excellence and empowers individuals to become the best version of themselves. We provide opportunities to individuals who want to excel within the mortgage industry. We are an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
- Paid time off (PTO)
- Promotion and growth opportunities offered
- Comprehensive health, dental and vision benefits offered
- Weekly paychecks
- Free 24/7 gym
- Complimentary fruit and drinks
Skills Required
- High school diploma or equivalent
- Comfortable using technology and learning new software
- Strong communication skills
- Attention to detail
- Positive, learning-focused attitude
- At least 1 year of experience in a fast-paced customer service environment
- Experience with Microsoft 365 tools such as Outlook, Teams, Excel, or Word
United Wholesale Mortgage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about United Wholesale Mortgage and has not been reviewed or approved by United Wholesale Mortgage.
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Healthcare Strength — Health coverage is characterized as strong, with comprehensive insurance options highlighted positively across roles. On top of core medical, dental, and vision, offerings are presented as robust and well-regarded.
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Wellbeing & Lifestyle Benefits — Extensive on-site amenities—such as a free fitness center, urgent/primary care, physical therapy, chiropractic and massage services, yoga, and broad campus conveniences—stand out as a signature strength. These services expand everyday support and accessibility during the workday.
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Leave & Time Off Breadth — Paid time off is a defined part of the package and is available from the first year. Additional programs like paid volunteer time and a paid sabbatical extend the overall leave offering.
United Wholesale Mortgage Insights
What We Do
At UWM, we’re dedicated to making dreams come true for our team members, our broker partners and homebuyers nationwide — an approach that’s led us to become the #1 mortgage lender in America and sustain a decorated, award-winning culture. We’re constantly searching for curious and creative minds, from entry level to seasoned veterans, and will embrace your expertise, enable you to learn new skills and offer continuous improvement opportunities to help plant the seeds for your career and take you to the next level. And we help support our team members with a welcoming environment they can call home. Our one-of-a-kind campus features perks and benefits focused on making your life and time at the office more convenient. We offer a free 24/7 on-site fitness center, multiple onsite food options, paid training, flexible start times, diversity programs, a primary care doctors office and so much more. When it’s combined with the opportunity to improve and advance, you’ll be well on your way to building a life and career of your making. Take the first step in your career at UWM. Apply today. All posts and information on this page are subject to change. Certain restrictions may apply. NMLS #3038 l Equal Housing Lender l nmlsconsumer.org
Why Work With Us
At UWM, people are at the core of everything we do. Bring your unique background, ideas and ambition and we'll give you the power to achieve your dreams and positively impact the lives of others within and beyond the walls of our one-of-a-kind campus. Move fast here. Make friends here. Work hard here. Be YOU here.
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