Venue Technology Supervisor – Raymond James Stadium

LEGENDS & ASM GLOBAL 

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality. 

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. 

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters. 

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! 

GLOBAL HOSPITALITY  

We believe that exceptional venue experiences should extend beyond game day and show time. From five-star feasts and craft cocktails to local eats and sizzling chef-inspired creations, we are renowned for our exceptional dining experiences. Our fresh, creative cuisine is just the beginning. We strive to delight guests at every turn: candy walls, in-house bakeshops, and a warm welcome at every turn. 

RAYMOND JAMES STADIUM 

Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers.  The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship.  Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL. 

 Reporting to the Venue Technology manager, the Venue Technology Supervisor is primarily responsible for managing technology needs of the Food & Beverage operation at Raymond James Stadium, including but not limited to the management of third-party vendors, venue technology projects, Point of Sale technology (terminals, peripherals, etc.), Desktop support and day-to-day management support. The successful candidate will lead a team providing operational support to users and ensures availability, stability and security of business systems and IT infrastructure platforms.  

PRIMARY RESPONSIBILITIES: 

• Provide level 1 & 2 support to all point-of-sale system problems and escalate when necessary 

• Conduct stadium walk-through to ensure all systems are operational prior to and during all events 

• Managing and optimizing deployment of hourly and event-day resources 

• Diagnosis of software, firmware & hardware issues and execution of solutions 

• Replacement of defective hardware before, during and after events 

• Maintain an updated inventory of POI devices 

• Back office systems support 

• Ensure proper recording, documentation and closure of steps taken to resolve issues and fulfill requests 

• Maintain constant communication to effectively log daily issues and remedial actions taken 

• Assess and prioritize issues and requests accordingly to minimize operational impact 

• Maintain a thorough knowledge of the organization and adhere to all standards and practices 

• Initiate and implement improvements to areas of responsibility 

• Performing additional related duties, tasks and responsibilities as required 

QUALIFICATIONS 

The successful candidate will have excellent communication skills; effectively influence others, the ability to make decisions quickly, and exhibit a high-level of maturity. Other critical qualifications include: 

• 3+ years of relevant experience, ideally in the Hospitality or Tourism industry 

• Experience with POS systems, preferably Clover Sport 

• Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; ability to establish and maintain effective working relationships with all internal and external stakeholders. 

• Strong verbal and written communication skills, with the ability to communicate with all levels of staff 

• Ability to motivate and lead teams 

• Must be able to adapt to environment changes immediately 

• Availability open to event-based schedule, including late hours and weekends 

• Working knowledge of Microsoft Office 365 to include operating system, office systems 

• Basic understanding of PCI risk and compliance 

• Ability to be on feet and walk long distances 

• Ability to lift items up to 50 lbs. 

• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training. 

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.