Better begins here
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The Role
We are seeking a highly capable Venue Manager to lead operations at The Merrywell, a high energy, high volume venue with a capacity of up to 858 guests.
As the Venue Manager, you will be responsible for end-to-end operations, leading from the front to deliver exceptional guest experiences while ensuring smooth, efficient, and compliant venue performance. You’ll oversee a diverse and large team, fostering a culture of engagement, accountability, and excellence.
About You
We’re looking for a strong and inspiring leader who thrives in a fast paced environment and is passionate about developing teams and driving performance.
You will bring:
- Minimum 5 years’ experience as a Venue Manager in a high volume hospitality environment
- Proven ability to lead, motivate and engage large teams (80–100 team members during peak periods)
- Strong experience managing QR-based operations and technology driven service models
- A proactive approach with the ability to plan ahead and prepare for upcoming events and peak trade
- A hands-on leadership style, leading by example and setting high standards for your team
- Demonstrated ability to work across a 24/7 operational roster
- Full working rights in Australia (no working restrictions)
Key Responsibilities
- Oversee all aspects of daily venue operations, ensuring seamless service delivery
- Lead, coach and develop a large, diverse team to achieve operational excellence
- Maintain high standards of compliance, structure, and organisation across all areas of the venue
- Drive a culture of integrity, accountability, and guest focus
- Manage rostering, labour costs, and performance outcomes effectively
- Collaborate with internal stakeholders to ensure successful delivery of events and activations
- Continuously identify opportunities to enhance the guest experience and operational efficiency
To be successful, you’ll:
Hold or willing to obtain a current Approved Managers License & RSA
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Skills Required
- Minimum 5 years of experience as a Venue Manager in a high-volume hospitality environment
- Experience leading, motivating, and engaging large teams of 80–100 members during peak periods
- Experience managing QR-based operations and technology-driven service models
- Ability to work across a 24/7 operational roster
- Full working rights in Australia without restrictions
- Current Approved Managers License or willingness to obtain one
- Current RSA or willingness to obtain one
What We Do
Crown Resorts is one of Australia's largest entertainment groups and a leading operator and developer of integrated resorts. The company owns and operates a suite of world-class properties in Melbourne, Perth, and Sydney, as well as London’s boutique Crown Aspinalls. Its core offerings include luxury accommodations, award-winning dining, world-class casinos, conferencing, shopping, and high-end entertainment facilities.
