Venue Admin

What you will do:

Summary:

The Venue Administrator will be responsible for providing comprehensive administrative and operational support to ensure smooth daily operations of the venue. The role involves managing financial transactions, scheduling, reporting, compliance, and inventory management. The Venue Administrator will perform all duties in a professional manner while maintaining strict confidentiality, attention to detail, and proactive problem-solving at all times.

Job Duties:

• Manage daily email communications including staff emails, internal correspondence, and team messaging via Teams and MS apps. .
• Process and verify employee time clock entries and maintain accurate timekeeping records.
• Review, organize, and file daily end-of-day packages, operational checklists, and compliance documentation.
• Monitor e-learning assignments and update team schedules accordingly.
• Maintain and update the to do lists and, ensuring all daily tasks are completed and prioritized.
• Review and respond to customer feedback on Google and OpenTable platforms in a timely manner.
• Prepare and distribute weekly assignments and manager schedules to all relevant staff.
• Assess weekly operational needs by reviewing scheduling notes, reservations, events, and guest information.
• Manage venue operating hours across multiple platforms including website, Google Business, OpenTable, and door signage.
• Generate and analyze Encore reports including points balance, employee login status, peer recognition budget, and team engagement metrics.
• Administer biweekly team tips distribution including calculation of hours, envelope preparation, cash handling, verification, and secure storage.
• Process weekly coin orders by assessing safe values, analyzing cash flow trends, budgeting, and coordinating with appropriate personnel.
• Maintain and update player tracking systems including new hire additions, terminations, resignations, and cross-training documentation.
• Process monthly abandoned tips by identifying unclaimed funds, communicating with affected staff, coordinating with payroll, and recording transactions.
• Update and maintain monthly pass logs and distribute to corrections department as required.
• Conduct monthly audit checks including system user review, inventory scanning via Power Apps, headcount updates, and checklist compliance verification.
• Manage document retention by scanning, cataloguing, storing, and shredding records in accordance with company guidelines.
• Verify daily checklist completion across all operational areas including lobby, redemption, games, darts, axe, restaurant, and washroom facilities.
• Identify and report missing documentation or compliance issues to management proactively.
• Handle and process cash and financial transactions with accuracy and accountability.
• Attend meetings and training courses as required.
• Any other duties as assigned.

Qualifications:

• High school diploma or GED required.
• 1-3 years of administrative, operations, or venue management experience considered an asset.
• Strong attention to detail with demonstrated ability to maintain accurate records and organized systems.
• Excellent time management and prioritization skills with ability to manage multiple tasks and deadlines simultaneously.
• Proficient with Microsoft Excel and other office software; strong computer skills.
• Excellent written and verbal communication skills.
• Ability to work well under pressure and maintain composure in a fast-paced environment.
• Demonstrated confidentiality and accountability in handling sensitive financial and personnel information.
• Proactive problem-solving abilities with strong organizational and record-keeping skills.
• Highly flexible and adaptable to changing operational needs.
• Strong interpersonal skills and a genuine ability to work effectively with diverse teams.
• Professional appearance and demeanour.
• Strong work ethic and positive team attitude.

Working Conditions:

• Manual dexterity required to use the desktop computer, peripherals, and office equipment.
• Prolonged periods of sitting at a desk.
• Handling and processing cash and financial documents.
• Access to confidential information requires reliability and discretion.
• Overtime as required.
• Lifting or moving up to 25lbs may be required.

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. 

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [email protected].

While we appreciate all interest, only those candidates selected for an interview will be contacted. 

Wage ($):