Vendor Operations Associate

Company Description
Order.co is on a mission to simplify buying for businesses. We believe that it's not just about what you buy, but how you buy it. Today's purchase-to-pay process is riddled with complexity and missed opportunities for leverage. Our goal is to highlight that leverage through the use of our platform.
Order.co eliminates manual purchasing and payment tasks and gives your team one place to purchase, approve, track and pay for all the goods and services your business needs. With customizable budgets and reporting, operations and finance teams can take back control over the buying process and start saving time, saving money, and gaining clarity in how they buy.
Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion dollars in annualized spend across hundreds of customers like WeWork, SoulCycle, and Lume. Order.co has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn.
Job Description
We're seeking a Vendor Operations Associate who is ready to roll up their sleeves and play a critical role in ensuring a smooth and accurate fulfillment experience for a significant portion of orders flowing through our platform. This role focuses on key areas such as invoice reconciliation, payment execution and remediation, and enhancing the vendor experience to directly strengthen relationships with vendors and clients. It's a unique opportunity to be at the forefront of fintech and procurement innovation.
We're looking for someone who is hungry to learn, curious when solving problems, and eager to improve processes to make an impact.
Please note, this hybrid opportunity will be based on-site three days per week at our NYC office location in Flatiron.
Responsibilities:

• Manage inbound invoice scraping, reconciliation, and bulk uploading workflows.
• Process invoices for order reconciliation, ensuring accuracy and a seamless client experience.
• Resolve order payment issues, identify recurring trends, and collaborate with the Vendor Operations Manager to implement scalable, preventative solutions.
• Handle inboxes for invoices, vendor order inquiries, and payment issues with a solutions-oriented mindset.
• Use data tools to follow up with vendors, request invoices, and ensure orders are processed promptly.
• Respond thoughtfully to cross-departmental internal requests, providing timely and effective resolutions.
• Enhance the Order.co customer experience by working with vendors to understand and comply with our fulfillment SOPs.
• Think creatively to identify and implement improvements to workflows, addressing inefficiencies and enhancing processes.
• Be cross-trained on all responsibilities within the Vendor Operations umbrella, including AP approvals and overcharge/fraud prevention, to provide flexible and comprehensive team support as needed.

Qualifications

• A customer-first mindset-you treat client challenges as your own.
• A hands-on approach to recurring tasks, with a focus on speed and precision; experience in invoice reconciliation is a bonus.
• Strong communication and problem-solving skills, both written and verbal.
• Confidence on the phone and the ability to represent Order.co professionally when speaking with vendors.
• A drive to innovate and improve processes continuously.
• Proficiency in spreadsheets, databases, and reporting tools. Familiarity with Excel, PowerPoint, Slack, and SQL is a plus.
• Comfort working with Mac OS.
• A passion for learning, growing, and going the extra mile to get things done.

Additional Information
What You'll Receive

• A competitive compensation package as well as stock options
• Robust medical, dental, vision, and wellness benefits
• Flexible time off and remote work policies
• Generous leave policies and support for new and current parents
• Employer-sponsored 401(k), including an employer match
• The anticipated pay range for this role is $20-24/hr. Actual compensation will be commensurate with experience, qualifications, knowledge, and skills.

Order.co is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.