Vendor Management Representative - Western Region U.S. - Remote

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewMVTRAC and Secure Collateral Management are full-service recovery operations, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it.
Job Description

NOTE: This position is remote in the Western Region of US

Evaluates, analyzes, and develops business processes and methodologies to implement and enhance cost-effective standard operating procedures. Audits existing procedures for effectiveness and compliance. Investigates and develops solutions to operational business needs. Ensures business operations support the strategic plan.

Alaska, Arizona, California, Colorado, Hawaii, Idaho, Kansas, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington and Wyoming.

The primary objective will be to support the Agent management processes of onboarding new Agents, post repossession and agent compliance.    

Main Responsibilities:

Vendor Relationship Management:

• Identify, evaluate, and onboard new repossession Agents based on predefined criteria and business needs.

• Develop and maintain strong, collaborative relationships with vendors, ensuring clear communication channels and alignment with company goals.

• Conduct regular performance reviews and audits to assess vendor performance against key performance indicators (KPIs) and service level agreements (SLAs).

Operational Oversight:

• Help to coordinate repossession activities when needed to ensure timely and compliant vehicle recovery.

• Monitor and manage repossession assignments, ensuring proper documentation and adherence to legal and industry regulations.

• Implement process improvements to enhance efficiency and reduce risk in repossession operations.

Quality Assurance:

• Establish and enforce quality standards for repossession procedures and vendor performance.

• Conduct quality checks and audits to ensure compliance with regulatory requirements and internal policies.

Data Analysis and Reporting:

• Cost and Benefit Analysis.

• Gather, analyze, and interpret data related to repossession activities and vendor performance.

• Generate reports and insights to drive decision-making and identify areas for improvement.

Compliance and Legal Adherence:

• Stay abreast of legal and regulatory changes in the automotive repossession industry.

• Ensure vendor compliance with all relevant laws, regulations, and industry best practices.

Qualifications:

• Strong understanding of repossession processes, legal requirements, and compliance standards.

• Excellent communication, negotiation, and interpersonal skills.

• Analytical mindset with proficiency in data analysis and reporting tools.

• Ability to work under pressure, manage multiple priorities, and drive results.

• Experience with collateral repossession

• Collections, asset recovery, and repossession experience would be beneficial

• High level of experience using G-Suite, MS Office, and related applications

Additional Requirements:

• Willingness to Travel up to 25%

• Proficiency in relevant software and tools for tracking and managing vendor relationships such as Recovery Database Network (RDN), Recovery Connect, and RISC.

Target Base Salary Range: $60,00- - $75,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-NJ1

#LI-REMOTE

Basic Requirements

• High School Diploma or G.E.D
• 2 Years of experience in the Automotive Finance, Repossession or Lender
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsUnder 25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.