Vending Solutions Specialist

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

We are A Company Culture Devoted to Innovation & Improvement

AFC provides localized expertise to customers in particular industries and geographies. We don’t have a traditional hierarchical management structure where everyone simply “reports up.” Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

POSITION INFORMATION

Job Title: Vending Solutions Specialist
Department: Warehouse

Function Level: Execution

FLSA Status: Non-Exempt

JOB DESCRIPTION

Mission: To execute the operating model consistently by delivering for customers every day. Ensuring that work is completed properly and the needs of the customers and other stakeholders are met.

The Vending Solutions Specialist is responsible for supporting the successful operation of vending programs across customer locations through exceptional customer service, accurate order management, and analysis of product usage and vending performance.

This role serves as a key point of contact between customers and internal teams, including sales, customer service, warehouse/distribution, transportation, and field service. The Vending Solutions Specialist monitors customer needs, reviews usage and ordering trends, manages product orders, identifies opportunities, and coordinates with internal teams to ensure customers receive the products and service they need.

The ideal candidate is customer-focused, highly organized, analytical, detail-oriented, and comfortable working with data, technology, and multiple internal teams. This position is primarily focused on customer support, order management, analysis, and coordination

KEY RESPONSIBILITIES

• Deliver Customer Service: Serve as a responsive customer resource, addressing questions, requests, and concerns promptly and professionally.
• Manage Orders: Review customer needs, usage, inventory, and demand to create accurate product orders and monitor fulfillment.
• Analyze Usage & Performance: Review sales, usage, order history, inventory, and product mix to identify trends, issues, and opportunities.
• Optimize Product Mix: Recommend product assortment, ordering quantities, and inventory adjustments based on customer demand and usage.
• Coordinate Service & Issue Resolution: Partner with field service, warehouse, transportation, sales, and operations teams to resolve customer and operational issues.
• Maintain Accurate Data: Keep customer, product, order, inventory, usage, and service information accurate and up to date in company systems.
• Support Customer Reviews: Provide usage, ordering, and performance insights to support customer discussions and recommendations.
• Identify Improvements: Proactively identify opportunities to improve product availability, efficiency, customer satisfaction, and overall vending performance.
• Follow Processes & Collaborate: Execute established processes accurately and work cross-functionally to deliver a seamless customer experience.
• Follow applicable policies, procedures, and work instructions.
• Support department and continual improvement objectives.
• Execute all other duties as assigned.

PERFORMANCE/PROFESSIONAL SKILLS EXPECTATIONS

This position is expected to meet the following expectations:

• Quality and Accuracy – Consistently perform assigned responsibilities accurately and thoroughly while meeting established quality standards and requirements.
• Productivity and Efficiency – Complete assigned work in a timely and efficient manner while maintaining appropriate quality, accuracy, and customer service standards.
• Policy, Procedure, and Safety Compliance – Follow all applicable company policies, procedures, work instructions, safety requirements, and ISO-related quality requirements.
• Department Objectives – Understand and contribute to departmental goals, performance expectations, and business objectives.
• Attendance and Reliability – Maintain dependable attendance, punctuality, and a strong work ethic; demonstrate accountability for assigned responsibilities and commitments.
• Teamwork and Communication – Work effectively and respectfully with coworkers, customers, vendors, and management. Demonstrate effective written and verbal communication skills, active listening, and the ability to understand and follow instructions.
• Quality and Business Awareness – Understand how individual responsibilities and work activities impact product and service quality, customer satisfaction, other departments, and overall business objectives.
• Training and Job Competence – Complete required training within established timeframes and demonstrate the knowledge, skills, and competency necessary to perform assigned responsibilities effectively and safely.

WORK ENVIRONMENT

Environment: Manufacturing/Warehouse/Distribution/Onsite
Physical Requirements: Moderate ability to sit and work at a computer, frequent use of keyboard, mouse, telephone, and other office equipment in a combination of an uncontrolled/controlled environment, moderate standing, walking, bending, squatting, reaching, and occasional lifting of up to 50 pounds from floor to overhead lifting. Ability to drive extended periods, walk long distances on concrete or uneven surfaces and ability to work in non-climate-controlled environments.
PPE: As required by specific site

Travel Requirements: as needed

QUALIFICATIONS & COMPETENCE

Education: A high school diploma or equivalent preferred

Experience:

• 2+ years of experience in customer service, account support, order management, sales support, vending, distribution, inventory management, or a related operational environment.
• Experience working directly with customers in a service-oriented or account-support role.
• Experience managing customer orders, product requests, inventory, or similar operational activities.
• Experience reviewing and interpreting usage, sales, inventory, or other business data preferred.
• Experience using Microsoft Office products, particularly Excel.
• Experience using order management systems, inventory systems, CRM platforms, mobile applications, or other business technology.
• Experience coordinating across multiple departments or teams to resolve customer needs and complete orders.
• Experience working in a fast-paced environment where accuracy, responsiveness, organization, and meeting customer commitments are important.
• Valid driver's license with a driving record that meets company requirements.
• Ability to work independently while effectively coordinating with a broader customer service and operations team.

Knowledge & Skills:

• Microsoft Office Products
• Proficiency with Business Systems
• Strong customer service, communication, and relationship-building skills.
• Analytical and detail-oriented, with the ability to identify trends and opportunities.
• Strong organizational, time-management, prioritization, and problem-solving skills.
• Ability to translate customer needs and data into practical recommendations.
• Strong follow-through and ability to manage multiple priorities.
• Effective cross-functional collaboration skills.
• Dependable, proactive, accountable, and able to work independently.
• Commitment to customer satisfaction, accuracy, and continuous improvement.

Hourly Pay Range:  $28.84-$31.25

Work Hours:  8AM-5PM, Monday-Friday

Certifications/Licenses: N/A

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the position. Duties and responsibilities may be modified as business needs change.

We are an Equal Opportunity employer, including individuals with disabilities and protected veterans.