Velocity Specialist

Job Description:

The Velocity Specialist will contribute to client success during software and solution implementations by assisting with needs assessments, supporting system configurations that align with business processes, helping to execute implementation plans, participating in testing and troubleshooting, providing training on implementation and workflows, and supporting clients during go-live activities.

• Configure NextGen products based on requirements documentation and discussions.
• Assist project managers and the sales team by estimating efforts and assessing the feasibility of customer requirements.
• Provide feedback on customer-facing documents regarding their technical accuracy.
• Continuously learn about NextGen products, i.e. new product features, restrictions and limitations, best practices.
• Meticulously document new ideas, lessons learned and customer-specific knowledge in our internal knowledge base.
• Support existing NextGen implementations and work on customer’s support tickets through our technical support system.
• Serve as an expert for all questions around NextGen products.
• Communicate implementation progress and project status internally.
• Perform other duties that support the overall objective of the position.

Education Required:  

• Bachelor’s Degree or currently working towards relevant degree
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 1-2 years in a software implementation
• Relevant work experience, internship or co-op experience

Knowledge, Skills & Abilities:

• Knowledge of: Software knowledge with the ability to learn new software quickly with intuitive knowledge about how product features work. 
• Skill in: Fast and high precision use of a mouse and keyboard.  Strategic troubleshooting and thinking skills, effective skill working as a team player, strong communication skills (verbal, written).
• Ability to: Ability to create and validate configurations to test prior to deployment,.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.