Job Description
The Vehicle Specialist is responsible for working with Indirect lending, retail branches, customers, dealerships and motor vehicle departments to ensure the perfection of liens, collection of chargebacks and processing of totaled vehicle claims; resolving title and lien issues, and tracking the status of titles and UCC-1s.
Essential Functions
Partner with third party vendors and agencies
Review and send customer correspondence
Ensure accuracy of information
Master departmental policies and procedures
Provide exceptional customer service
Resolve title and lien issues
File state title work and create UCC-1 filings as applicable
Track the status of titles and UCC-1s until lien is perfected
Verify the accuracy of state issued titles and coordinating corrections when needed
Work knowledge of reports available from within e-title system.
Provide excellent customer and business unit support service
Maintain knowledge of job specific products and services
Interact as appropriate with other business units within the bank
Manage work queues/workflows
Identify and resolve customer service issues
Process Letter of Guarantees for totaled vehicles
Process title transfer and registration requests
Follow-up on e-title and papering unperfected liens to ensure lien position is recorded and perfected
Partner with customers, attorneys, insurance companies and the collections department, where applicable with regards to title issues, insurance claims and totaled vehicles
Work with Indirect lending, retail branches, customers, dealerships and motor vehicle departments to insure the perfection of liens
Administer dealer chargeback process
Ensure service levels are met
Recommend improvements to procedures
Review appropriate departmental records and processes
Ensure total quality of work preformed
Recommend quality control enhancements
Maintain a working knowledge of Dealer Services LOS and all associated platforms
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Qualifications
High School Diploma or equivalent preferred
3 - 5 years related banking/lending experience preferred
2 - 6 years customer service experience preferred
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Skills Required
- High School Diploma or equivalent
- 3-5 years related banking/lending experience
- 2-6 years customer service experience
- Working knowledge of Dealer Services LOS and associated platforms
- Work knowledge of reports available from within e-title system
- Proficiency with Microsoft Office and departmental computer applications
- Experience filing state title work and creating UCC-1 filings
- Experience resolving title and lien issues and managing lien perfection
What We Do
Northwest Bank is a privately held community bank focused on serving the specific needs of businesses in Washington, Oregon, Idaho and Utah. Our experienced bankers deliver customized financial solutions and exceptional customer service. We do that by getting to know you, your business and your aspirations, first. Then we create a plan that will work, and stay with you every step of the way. We see our relationship with you as a partnership, the way banking should be. Trust matters when picking your financial partner. Northwest Bank is rated as one of the best capitalized banks in the nation. We have earned 5-Star “Superior” ratings from both BauerFinancial® and Bankrate.com’s Safe and Sound® ratings service. Founded in 2008, we have offices in Boise, Idaho; Portland, Oregon; Coeur d'Alene, Idaho; Seattle, Washington; and Salt Lake City, Utah metropolitan markets. Northwest Bank: Experienced Bankers. Exceptional Service. Creative Solutions. Member FDIC Equal Housing Lender
