Vehicle Operations Support Specialist II (Manheim)

Posted 4 Days Ago
Be an Early Applicant
Maple Grove, MN, USA
In-Office
18-27 Hourly
Mid level
Automotive • Information Technology • Logistics • Software
The Role
Manage vehicle account relationships and coordinate vehicle reconditioning, movement, and sale preparation. Review and update condition and repair reports, assist customers, locate vehicles, and work with Lot Operations and Recon to ensure timely reconditioning and organization. Maintain safety protocols and perform outdoor physical work.
Summary Generated by Built In

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Vehicle Operations Support Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $18.22 - $27.36/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Position Type: Outdoor

Sign On Bonus: $1,000 ($500 paid after 30 days of employment, $500 paid after 90 days of employment)

Job Responsibilities:

  • Manage account relationships, maintaining effective communications and ensuring customer requirements are met. 

  • Review and update condition report; approve and audit vehicle repair report. 

  • Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.

  • Respond to customer inquiries relating to vehicles.  Provide quality service and assist in resolving problems.

  • Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning. 

  • In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.

  • Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles. 

  • Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale. 

  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence.

  • Perform other duties as assigned by management.

Qualifications:

  • High School Diploma/GED and 3 years’ experience in a related field.

  • OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field.

  • Effective communication and organization skills required.

  • Commitment to providing excellent customer service essential.

  • Prior experience in vehicle reconditioning, general auto body knowledge, etc. preferred.

  • Satisfactory computer skills and the ability to utilize a handheld portable terminal preferred.

  • Regularly required to stand, walk, reach, talk and hear. Frequently required to stoop, kneel, crouch, bend, squat and climb.

Work Environment:

  • This is an outdoor role, meaning exposure to weather elements is to be expected.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

 

Skills Required

  • High School Diploma/GED with 3 years related experience OR degree/certification with up to 1 year experience OR 5 years related experience
  • Effective communication skills
  • Organization skills
  • Commitment to providing excellent customer service
  • Prior experience in vehicle reconditioning or general auto body knowledge
  • Satisfactory computer skills and ability to utilize a handheld portable terminal
  • Ability to perform physical tasks (stand, walk, reach, stoop, kneel, crouch, bend, squat, climb)
  • Clear pre-employment drug test (drug-free workplace)
  • Authorized to work in the United States without sponsorship (no OPT/CPT/STEM/visa sponsorship)
  • Must work on-site at a specified Cox location (no remote option)

Cox Automotive Inc. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cox Automotive Inc. and has not been reviewed or approved by Cox Automotive Inc..

  • Healthcare Strength Health coverage is described as robust, encompassing medical, dental, vision, and mental‑health resources. Wellness and wellbeing programs further enhance the value of the package.
  • Retirement Support Retirement offerings feature a competitive employer match and well‑supported plan structure that stand out within total rewards. These elements are viewed as adding meaningful long‑term value.
  • Parental & Family Support Paid parental leave and family‑building resources, including adoption and fertility support, are emphasized. Childcare and caregiving supports reinforce a family‑friendly package.

Cox Automotive Inc. Insights

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The Company
Year Founded: 1898

What We Do

Cox Automotive is a global automotive services and technology provider that offers a comprehensive suite of solutions for car shoppers, auto manufacturers, dealers, lenders, and fleets.

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