A Day in the Life:
At Hertz Rent a Car, we’re driven by excellence and powered by people. Our team thrives in a fast-paced, customer-focused environment where attention to detail and teamwork make all the difference. If you're organized, motivated, and ready to support a dynamic vehicle operation, this is your opportunity to grow with us!
The Vehicle Operations Supervisor role is a management role with the Hertz Corporation that provides leadership and administrative support to all Vehicle Service Associates (VSA). In this role, you will be responsible for strengthening VSA productivity through improved supervision and workflow management. You are responsible for ensuring objectives are met through team execution of day-to-day tasks utilizing collaboration, delegation, and personal action; to include the KPIs of VSA and Transporter’s Productivity.
What You’ll Get:
- The hourly rate is $29.00
- Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime)
- Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay)
- Sick Pay: Granted Up to 48 hours
- Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
- Profit Sharing: Eligible
- Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
- Up to 40% off the base rate of any standard Hertz Rental
- Medical, Dental & Vision plan options
- Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
- Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
What You’ll Do:
Host huddles to communicate vehicle priorities and daily goals for employees
- Ensure the location is set up for success and the employees have all necessary supplies and cleaning products
- Support with lot set-up to ensure efficient flow of vehicles throughout the day
- Observe VSA operations, ensuring that all VSAs are complying with standard procedures and quality of work via random car audits
- Ensure “Conveyor Belt” VSAs are effectively selecting and transporting vehicles; provide guidance on areas for improvement or shifts in vehicle class priorities throughout the day.
- Monitor radio for any additional requests for support from Vehicle Ops staff
- Check daily productivity levels of each employee and highlight strong performance and provide live coaching to poor performers
- Ensure Clean pumps, lot, storage and supplies as needed; ensure clean and organized Conveyor Belt role to enhance operations
- Host training for newly introduced standards of work in coordination with Vehicle Ops Managers / GMs and support with onboarding
What We’re Looking For:
- Must be 20 years of age or older
- High School Diploma or Equivalent
- 4+ years in an operations role, preferably with increased responsibility
Working knowledge of operational / maintenance logistics or transportation
Must have strong communication skills and attention to detail
Must have the ability to delegate effectively
Must be able to collaborate between interdepartmental teams
Must have strong time management skills
Must be adaptable and flexible, ability to quickly change direction and focus
Must be self-starter with ability to work autonomously
Must be able to work in inclement weather outdoors
Flexible scheduling including nights, weekends, and holidays as needed
Must be computer literate with strong keyboarding skills.
Ability to manage, develop and motivate staff; to include process improvement
Skills Required
- Must be 20 years of age or older
- High School Diploma or Equivalent
- 4+ years in an operations role, preferably with increased responsibility
- Working knowledge of operational / maintenance logistics or transportation
- Strong communication skills and attention to detail
- Ability to delegate effectively
- Ability to collaborate between interdepartmental teams
- Strong time management skills
- Adaptable and flexible, ability to quickly change direction and focus
- Self-starter with ability to work autonomously
- Must be able to work in inclement weather outdoors
- Flexible scheduling including nights, weekends, and holidays as needed
- Computer literate with strong keyboarding skills
- Ability to manage, develop and motivate staff; including process improvement
What We Do
Hertz. We're here to get you there. The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. Product and service initiatives such as Hertz Gold Plus Rewards®, Carfirmations, Mobile Wi-Fi and unique vehicles offered through the Adrenaline, Dream, Green and Prestige Collections set Hertz apart from the competition. Additionally, The Hertz Corporation owns the vehicle leasing and fleet management leader Donlen Corporation, operates the Firefly vehicle rental brand and Hertz 24/7 car sharing business in international markets and sells vehicles through Hertz Car Sales.
