Vehicle Operations Specialist (Fishers, IN)

We are seeking a few Operations Specialist(s) in Fishers, IN. This is an on-site work position, and individual will be required to report into our Fishers office.   
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We are seeking a Operations Specialist to join our vehicle team. This role will work with various federal, state, and country agencies to submit all necessary documentation required for fleet renewals, titles, registrations and licensing.  
What You'll Do:
A successful Vehicle Operations Specialist (VOS) provides administrative support to ensure every customer transaction request, received via phone, mail, or email, is properly documented within our current tasking system, and manage the timely assignment of requests to the appropriate transactional queue. The VOS will review the received request and/or documents to validate request is complete enough to provide to a transaction team for fulfillment. If additional information is needed, the VOS will follow up with the Requestor to obtain the documentation. The VOS will update internal systems with faxed copies of registrations and plate information. The VOS will also send weekly reports of missing documents to complete monthly renewals. In addition to attending biweekly calls with customers to review missing documents needed to complete monthly renewals and open cases.
This position is highly detail oriented and requires the ability to manage time efficiently. The ideal candidate must be detail oriented, possess strong organizational skills, have the ability to effectively utlize MS Excel spreadsheets, and ensure proactive communication between Operations and our Customer Success teams.

• Starting wage of $18 per hour or approximately $37,440 USD annually.
• Location: Position is in office- based in our Fishers, IN office.
• Hours: Monday – Friday, 8:00am – 4:30pm ET (40-hour work week)

• Ensure inbound transactional tasks from clients received via phone, mail, or e-mail, are appropriately documented within the tasking system (RoadReady) and routed to the appropriate operational teams for fulfillment.
• Update internal systems with updated location and/or vehicle information as provided by our clients.
• Support preparation of and attend biweekly calls with customers to eview missing documents needed to complete monthly renewals and open cases. .
• Complete administrative tasks associated with ad hoc task folder creation, citation management, and title audit support.
• Performs other duties as assigned by management

• High School Diploma or GED Required.
• Experience with preforming inventory duties and data entry.
• Strong computer navigation skills. The ability to maintain and manage multiple computer systems simultaneously is required.  Salesforce experience is a plus.
• Demonstrated proficiency in excel creating spreadsheets, v-lookup and pivot table functions.
• Excellent phone skills and ability to communicate effectively with internal and external customers, partners and stakeholders.

• Must possess a high degree of attention to detail, adaptability and the ability to multi-task.
• Passion and enthusiasm for delivering an extraordinary customer experience.
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook & Teams)
• Effectively communicate in a clear and concise manner.
• Self-motivated to achieve individual and organizational goals.
• Ability to work in a logical flow to isolate causes of problems and determine potential solutions.
• Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment.
• Ability to work collaboratively in a team environment.

What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary for this position is approximately $18.00 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
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