The Vehicle Operations Manager focuses on the back-of-the-house processes, vehicle care and management, and maximizing efficiencies as a leader on the Vehicle Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Vehicle Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to vehicle operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
The salary range for this position is $50,000.00
What You’ll Do:
- Responsible for daily vehicle operations and revenue generation for their assigned function
- Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
- Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
- Conducts performance evaluations that are timely and constructive, where applicable
- Participates in the recruiting process, as required
- Provides management with various updates and indicators as requested
- Remains current on all administrative duties according to company policy
- High School Diploma required, Bachelor’s Degree preferred
- Moderate proficiency in Microsoft Office Suite
- Ability to collaborate with internal and external stakeholders
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Ability to address and resolve customer service challenges
- Results driven, ability to make decisions and help solve problems
- Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
- Ability to drive process and organizational change
- Ability to influence
- Ability to motivate teams and keep a positive attitude in a fast-paced environment
- Ability to work under minimal supervision with a goal-oriented mindset
- Ability to see the big picture and leverage critical thinking and decision-making skills
- Excellent organization, time management, delegation, and prioritization skills.
- Courageous leadership and accountability
What We’re Looking For:
- 1-3 years’ experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred
What You’ll Get:
- Up to 40% off the base rate of any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Skills Required
- High School Diploma
- Bachelor's Degree
- Moderate proficiency in Microsoft Office Suite
- 1-3 years of experience in Customer Service or Operations
- Ability to collaborate with internal and external stakeholders
- Excellent verbal and written communication skills
- Ability to address and resolve customer service challenges
- Ability to build and lead a diverse, high-performing, results-oriented team
- Ability to drive process and organizational change
- Excellent organization, time management, delegation, and prioritization skills
- Car Rental, Hospitality, or Tourism experience
What We Do
Hertz. We're here to get you there. The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. Product and service initiatives such as Hertz Gold Plus Rewards®, Carfirmations, Mobile Wi-Fi and unique vehicles offered through the Adrenaline, Dream, Green and Prestige Collections set Hertz apart from the competition. Additionally, The Hertz Corporation owns the vehicle leasing and fleet management leader Donlen Corporation, operates the Firefly vehicle rental brand and Hertz 24/7 car sharing business in international markets and sells vehicles through Hertz Car Sales.
